Company: Caterpillar

Location: Woodbridge, ON

Expected salary:

Job date: Sat, 02 Nov 2024 00:43:56 GMT

Job description: Career Area: SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Job SummaryThe Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.1-3 year Developmental Program

• Customized development plan to understand and learn Caterpillar machines, organizations, and values.

Training

• You will start your journey with a 12-week training program in Peoria, Illinois where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers.

Rotations

• After the training program, you will work in various roles throughout Caterpillar, learning strategy, services and products to help you advance in your future field position.

Role Progression

• Placed into the field with all the experience and knowledge you will need to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.

Additional Info:This position will support Caterpillar’s Resource Industries Sales, Services and Technology (RISST) Division. RISST is a one-stop shop for Caterpillar employees who are committed to delivering Caterpillar’s exceptional value throughout surface and underground mine sites. The team is passionate about meeting the needs of our customers against the background of a rapidly evolving sustainability goals within the mining industry, and we are vigilant about enhancing our worksite execution through superior customer service, and new innovative solutions, services and technology offerings. Our global reach and presence is unmatched in the industry.Your rotations will be tailored to best prepare you for your future role within RISST. Based on your interests, skills and abilities, you may enter rotations designed to prepare you for roles in mining technology solutions (MineStar Solutions), product application consultation, B2B sales and planning, aftermarket services, or mining product sales and solutions. While working in the rotational assignments, you will have opportunities to travel internationally and to regional Caterpillar facilities and customer sites for short term assignments.

• Program Start Date: June 2025
• Location of rotational development: Toronto, Canada
• Travel: 50-75%
• Must be willing to relocate at the end of the program
• Relocation assistance is available for this position

What You Will Do:

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands-on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales, etc.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

What You Have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic Understanding:

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Level Basic Understanding:

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.Level Basic Understanding:

• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
• Describes general concepts, practices and benefits of value-based versus product selling.
• Documents proposed product/service solutions to be presented to potential customers.
• Pursues additional ‘value selling’ education or training to enhance traditional sales practices.

Program Qualifications:

• Must be enrolled full time at a 4-year accredited university/college in one of the following degree programs: Business, Marketing, Engineering or similar OR the equivalent experience
• Minimum cumulative GPA of 2.8/4.0 (no rounding)
• Graduation date must be before June 2025
• Must have an advanced level of proficiency in both written and spoken English
• Must be willing to travel extensively (50 – 70%)
• Must be willing to relocate domestically/internationally based upon business need

Desired Qualifications:

• Relevant internship or work experience related to Mining
• Strong soft skills and some analytical skills to interpret and understand data
• Ability to influence change and experience in stakeholder management
• Prior leadership experience. This may be within a student, volunteer or extracurricular organization
• Strong ability to work independently and to communicate with others in a variety of work environments
• Ability to guide change and solve problems
• Strong sales and technical aptitude

What You Will Get:Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.Employee benefit detailsOur goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Defined Contribution Pension Plan
• Employee Share Purchase Plan
• Short and long-term disability coverage
• Life Insurance
• Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines.Final details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Relocation is available for this position.Posting Dates: October 31, 2024 – November 28, 2024Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our .