Company: Royal Bank of Canada

Location: Amherstburg, ON

Job description: Job Summary

Job Description

Banking Advisor Intern

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Availability to work all open business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills Advice Based Solutions, Client Discovery, Data Analysis, Digital Literacy

Additional Job Details

Address: 400 SANDWICH ST S:AMHERSTBURG

City: AMHERSTBURG

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-03-13

Application Deadline: 2024-03-27

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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The job summary is for a Banking Advisor Intern position at RBC in Canada. The role involves engaging with clients to help them with their everyday banking, credit, and investment needs. The intern will be responsible for providing advice, demonstrating digital banking, and referring clients to specialists. Requirements include mutual funds accreditation, client-focused sales experience, problem-solving skills, and digital literacy. The position offers competitive compensation, career advancement opportunities, and sales training. RBC is committed to diversity and inclusion in the workplace. Candidates with different abilities can request accommodations during the recruitment process.
Job Description: Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. The successful candidate will have excellent communication skills and a positive attitude, as well as the ability to multitask in a fast-paced environment.

Responsibilities:
– Communicate with customers through multiple channels, such as phone, email, and chat
– Provide information about products and services
– Resolve customer complaints in a timely and professional manner
– Process orders, returns, and exchanges
– Keep accurate records of customer interactions and transactions
– Collaborate with other team members to ensure customer satisfaction

Requirements:
– High school diploma or equivalent
– Previous customer service experience preferred
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment and multitask effectively
– Proficiency in Microsoft Office and CRM software
– Excellent problem-solving skills
– Ability to work flexible hours, including evenings and weekends if necessary

If you meet the qualifications and are interested in joining our team, please apply now. We look forward to hearing from you.

Expected salary:

Job date: Fri, 15 Mar 2024 05:14:39 GMT