Company: BeachHead

Location: Toronto, ON

Job description: for a Project Manager/Big 4 Consulting who will be responsible for supporting the execution of strategic initiatives and operational… programs in collaboration with internal and external stakeholders. This candidate will manage assigned projects from project…
This content is relevant for a Project Manager/Big 4 Consulting who will be responsible for supporting the execution of strategic initiatives and operational programs in collaboration with internal and external stakeholders. The candidate will manage assigned projects from start to finish and ensure they are executed successfully.
Title: Call Center Representative

Location: Toronto, ON

Job Type: Full-time

Our client, a leading telecommunications company, is seeking a Call Center Representative to join their team in Toronto. In this role, you will be responsible for handling a high volume of inbound and outbound calls to assist customers with inquiries, technical issues, and billing questions.

Responsibilities:
– Answer incoming calls in a professional and courteous manner
– Provide exceptional customer service by resolving issues in a timely manner
– Document all customer interactions accurately in the system
– Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores
– Escalate complex issues to the appropriate team for further assistance

Qualifications:
– High school diploma or equivalent
– Previous customer service experience in a call center environment is an asset
– Excellent verbal and written communication skills
– Strong problem-solving abilities
– Ability to multitask and work well under pressure
– Proficiency with MS Office applications

If you are a self-motivated individual with a passion for customer service, we want to hear from you. Apply now to start a rewarding career as a Call Center Representative with our client in Toronto.

Expected salary:

Job date: Fri, 05 Apr 2024 22:40:57 GMT