Company: BMO Financial Group

Location: Picton, ON

Job description: and transactional needs with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal… branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing…
This content focuses on meeting customer needs through seamless execution and digital options. It offers advice on utilizing self-serve options and understanding customers’ personal banking and credit card needs. The goal is to integrate marketing strategies to target specific customer segments effectively.
Position: Customer Service Representative

Location: Ottawa, ON

Salary: Competitive

Description:
We are seeking a Customer Service Representative to join our team in Ottawa. The ideal candidate will provide exceptional customer service and support to clients with a wide range of inquiries and concerns. This role involves answering customer calls, responding to emails, and resolving issues in a timely and professional manner. The Customer Service Representative will also be responsible for documenting customer interactions and maintaining accurate records.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Assist customers with account management and billing concerns
– Resolve customer issues and complaints effectively
– Document all customer interactions in a clear and concise manner
– Collaborate with team members to ensure customer satisfaction
– Provide product information and support to customers as needed

Qualifications:
– Previous customer service experience preferred
– Excellent communication skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficient computer skills
– Ability to multitask and prioritize tasks effectively

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity in Ottawa.

Expected salary: $33850 – 43500 per year

Job date: Sun, 12 May 2024 05:16:01 GMT