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Digital Content Lead (Technical Writer)

Job title: Digital Content Lead (Technical Writer)

Company: CIBC

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

Reporting to the Senior Manager, Digital Content, the Digital Content Lead will be responsible for developing, writing, editing and proofreading content intended for the Digital Business Banking’s web, mobile and related materials. This role will help create and maintain editorial standards, ensuring a consistent and client-friendly tone of voice. The Digital Content Lead will work as part of collaborative, cross-functional teams (e.g. Design, Marketing, Product, Technology etc.) to effectively deliver a cohesive and compelling user experience, and to ensure timely delivery of accurate and concise content. The position will also support the coordination of French translations, editorial reviews and approvals by stakeholders. The ideal candidate must be able to work within tight deadlines, have strong attention to detail and exceptional interpersonal skills.

How You’ll Succeed

  • Content Development – Write, edit and proofread online and offline materials (e.g. screen content, user guides, video scripts etc.) related to our digital platforms, while adhering to CIBC brand standards, accessibility guidelines and cross-site consistency.
  • Content Management – Manage and support the end-to-end process for writing and delivering content materials and client communications, which includes the management and coordination of French translations, editorial review and approvals by stakeholders.
  • Project Delivery – Implement and execute the content component of all projects by working collaboratively with key team members (e.g. Design, Business Analysts, Product Development, Marketing & QA) within an agile/iterative design & development environment where timely delivery of content deliverables is critical.
  • Relationship Building – Build and manage complex stakeholder relationships, ensuring all partners and stakeholders (e.g. Segment Teams, Product, Legal and Compliance, Translation Vendors, etc.) are appropriately engaged and updated on all content-related deliverables.
  • Digital Content Design & Strategy – Contribute and support our content strategy by taking an active role in identifying site improvements, recommending strategic content placement and delivering a cohesive and compelling experience to our clients.

Who You Are

  • You have a degree/diploma in English, Journalism or Communications with 3-5 years’ experience in a writing/editorial environment, preferably in the digital technical writing area
  • You can demonstrate significant experience in managing and executing end-to-end, editorial content delivery. It’s an asset if you have experience in inclusive designs and knowledge in accessibility standards.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location Toronto-CC North 5th Floor

Employment Type Regular

Weekly Hours 37.5

Expected salary:

Location: Toronto, ON

Job date: Mon, 16 Aug 2021 22:16:01 GMT

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