Company: Later

Location: Toronto, ON – Vancouver, BC

Job description: Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution… executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space…
Later was founded based on the success stories of Mavrck and another company in 2014. They are industry-leading influencer marketing solution providers and are looking for executives with experience in working with enterprise brands in the influencer marketing, SaaS, Mar-tech, or agency space.
Job Description:

We are seeking a dedicated and detail-oriented individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
– Troubleshoot technical issues and escalate to the appropriate team members if necessary
– Provide product information and guidance to customers to help them make informed decisions
– Process customer orders and manage returns and exchanges
– Maintain accurate records of customer interactions and transactions
– Collaborate with other departments to ensure a seamless customer experience

Qualifications:
– High school diploma or equivalent required; bachelor’s degree preferred
– Proven customer service experience in a fast-paced environment
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to multitask and prioritize workload
– Proficiency in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our dynamic team and make a difference in the lives of our customers.

Expected salary:

Job date: Tue, 30 Jul 2024 23:32:46 GMT