CIBC – Associate, Client Services, Capital Markets – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Thu, 01 May 2025 05:22:25 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingAs an Associate, Client Services, you will perform quality assurance checks and conduct Anti-Money Laundering / Know Your Client (AML / KYC) due diligence and complete related projects / initiatives by understanding the Enterprise as well as European Policies and Standards pertaining to AML / ATF, Regulatory and Tax Reporting requirements.Reporting to the Director of Client Services Director, Europe Region, you’ll be accountable for successfully completing all assignments and delivering high quality results as per the agreed-upon objectives and timelines. The primary objective is to onboard Capital Markets Institutional clients and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated to the counterparties.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed

  • Client Service – You’ll follow Client Services Procedures and Processes to ensure accurate, smooth and seamless remediation of Capital Markets clients. You’ll be providing training to Analysts and complete quality assurance checks on all files. If needed, you’ll reach out to front office / clients, requesting documentation for onboarding or review purposes. You’ll be acting as first escalation point for the Analysts and other stakeholders. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
  • Collaboration – You’ll serve as the 2nd level contact for front office sales and internal departments (e.g. Client Management Services, Credit, Legal, Operations etc.) to assist the Analyst who is the 1st level contact on assigned cases / clients. In addition, you’ll need to keep open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all onboarding cases to completion on a timely basis. At times you will assist the regional Client Services teams to complete high priority projects/ initiatives.
  • Due Diligence – You’ll conduct research and obtain document requirements for the initiation of onboarding, offboarding as well as remediation works. You’ll ensure correct data is set-up for the client in systems and application(s). With your high level of knowledge of Capital Markets business products as well as AML / KYC standards primarily in Europe and Canada, you’ll partner with peers and the Europe Financial Crimes Compliance team to deliver accurate information on AML requirements to ensure excellent client and employee experience. You will need to be able to quickly assess factors that affect the client’s AML risk rating / profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients, while escalating any issues that require higher level decisions to the Team Leader and / or the Europe Financial Crimes Compliance team.

Who You Are

  • You have a degree or diploma in Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
  • You can demonstrate knowledge and experience in AML / KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses / products. Knowledge of EU AML / ATF requirements is preferred.
  • You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and end-to-end client onboarding processes. When required, you address conflicts and escalate client issues in a timely manner order to find the best solution for the client.
  • You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem solving skills, researching skills and high attention to detail and know how to deliver results in an environment that has numerous stakeholders.
  • Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with Fenergo and WorldCheck is an asset.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-161 Bay St., 9thEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Auditing, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Strategic Initiative, Teamwork

Associate Client Partner, Emerging & Scaled – Spotify – Toronto, ON

Company: Spotify

Location: Toronto, ON

Expected salary:

Job date: Fri, 09 May 2025 03:55:13 GMT

Job description: Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.We are seeking an outstanding Client Partner to join our Emerging and Scaled Sales team, a fast-growing unit within the Spotify ad sales organization. We want someone who loves our product and wakes up every morning happy to interact with our clients. This role includes strategic planning, expert product knowledge, storytelling, and client communication.You should be confident while staying humble. You work hard, but appreciate a healthy life balance. Your work will impact the way we connect with Spotify advertisers and users, and will shape the way the world experiences Spotify, so operating with integrity, speed, and passion is invaluable.What You’ll Do

  • Client Strategy: Focus on consultative selling, educating, and inspiring our clients to use Spotify to enhance their business objectives.
  • Business Development: Proactively source and engage customer relationships across the vertical and industry to build future pipelines.
  • Sales Propositions: Develop and coordinate effective sales propositions and practices for client interactions, sales, and services. Adapt to platform and ad product innovations by preparing key data, historical findings, and relevant research.
  • Sales Targets: Meet and exceed advertising revenue goals by taking ownership and applying an entrepreneurial approach to drive growth.
  • Strategic Insight and Reporting: Develop strategic insights and perform basic performance reporting for your market or vertical. Analyze campaign performance statistics and recommend enhancements to improve results.
  • Product Expertise: Maintain an in-depth understanding of Spotify products and developments. Use this knowledge to identify cross-selling opportunities aligned with customer business goals.
  • Pipeline Development: Track a high volume of complex conversations, utilizing software tools to prioritize activities and engagements.
  • Cross-functional collaboration: Collaborate with Product, Marketing, and Data teams to drive holistic strategies. Contribute to platform maintenance and efficiency as needed.

Who You Are

  • Knowledgeable: A min of 4+ years of experience managing a pipeline & driving revenue within a digital advertising technology organization. Expertise in audio advertising preferred
  • Organized & self-reliant: You thrive while having to navigate varied demands on your time, rather than being told what to do in an environment free of distraction
  • Articulate: You succinctly express your stakeholders’ needs, and your own, to others
  • Intrinsically motivated: You want to be the best, but you’re more driven by beating your own prior top score than by reigning as the top scorer on your team
  • Hungry: You’re excited to overachieve against targets
  • Team-oriented: You’re keen to learn from peers and share your own strengths & success stories to support others. You’re quick to credit others with wins; your team’s victory is your own

Where You’ll Be

  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
  • We ask that you come in 2-3 times per week.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know – we’re here to support you in any way we can.Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Spotify is looking to hire a Client Partner for its Emerging and Scaled Sales team, which focuses on enhancing business relationships through consultative selling and strategic planning. The ideal candidate should be passionate about Spotify, possess a minimum of four years of experience in digital advertising, and be able to manage complex customer interactions. Key responsibilities include business development, meeting sales targets, and collaborating with various teams to implement effective strategies. The position offers flexibility for remote work with occasional in-person meetings. Spotify values diversity and inclusivity and encourages candidates from all backgrounds to apply.

Client Services Intern – DEPT – Toronto, ON

Company: DEPT

Location: Toronto, ON

Expected salary:

Job date: Fri, 09 May 2025 22:52:56 GMT

Job description: This internship will run from Mon 9th June – Fri 29th Aug 2025.Welcome to Ignite, DEPT®’s internship for Black individuals.As it’s challenging for Black professionals to break into the marketing/advertising industry, an initiative has been created and is dedicated to changing that by hiring, retaining and developing Black people in this sector. We want to aim to have a proportionate amount of Black talent across our offices.This opportunity is ideal for those starting their career in client services, and is also great for university students wanting to hone in on client services as an area of focus. This opportunity is ideal for students wanting to hone in on client services as an area of focus.As a Client Services intern for the Ignite program, you’ll learn how to manage client briefs from start to finish and support various departments, all while gaining vast knowledge and experience. This is a great opportunity to work alongside the client service team, creatives and developers at an award winning agency.Within the Ignite internship, you will have a Black mentor and/or line manager who will help guide and support you. This will ensure that we can meet your needs at both a business and personal level.At DEPT®, we offer a range of learning opportunities to build up your skill set and we make sure you’re given the best tools to succeed in your growing career.JOB PURPOSEThis internship will give you exposure to all areas of the business so you can grow in confidence and expand your capabilities. As you spend your time learning a range of different skills, you’ll be able to get stuck in and see the results of all your hard work.KEY RESPONSIBILITIES

  • Help manage client briefs from start to finish alongside an Account Manager, helping to ensure successful delivery to client deadlines across multiple campaigns.
  • Re-lay client feedback to designers, copywriters and developers & plan and manage workloads of the team.
  • Ensure client requirements are met whilst protecting DEPT® values/brand.
  • Manage multiple projects at any time, often at different stages of the process.
  • Support the wider client service team with administrative tasks.
  • Take initiative within a busy team and support where possible.

WHAT WE ARE LOOKING FOR

  • Active interest in digital marketing and looking to start a career in an agency environment.
  • Extremely organised, with the ability to manage multiple projects simultaneously.
  • Ability to work under pressure and meet deadlines with ease and efficiency.
  • Highly motivated and personable individual.
  • A great team player who is keen to get stuck in supporting multiple projects.
  • Excellent oral and written communication skills.
  • Advanced working knowledge of Microsoft Office Packages.

WHO ARE WE?We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.DIVERSITY, EQUITY & INCLUSIONAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .

The Ignite internship at DEPT® runs from June 9 to August 29, 2025, targeting Black individuals to enhance their representation in the marketing and advertising sectors. The program aims to hire, retain, and develop Black talent, particularly in client services, making it ideal for those starting their careers or university students focusing on this area. Interns will manage client briefs, collaborate with various departments, and receive mentorship from Black professionals.

Key responsibilities include managing multiple projects, relaying client feedback, and supporting administrative tasks. Candidates should be organized, motivated, and possess excellent communication skills, along with proficiency in Microsoft Office. DEPT® prides itself on innovation, inclusivity, and commitment to diversity while ensuring a supportive and growth-oriented environment. The company is also Climate Neutral and B Corporation certified, reflecting its dedication to making a positive impact.

Sr. Director of Client Services – Charter Research – Orlando, FL

Company: Charter Research

Location: Orlando, FL

Expected salary:

Job date: Thu, 08 May 2025 04:59:39 GMT

Job description:

Job Title: Marketing and Sales Specialist

Job Description:

We are seeking a motivated and talented Marketing and Sales Specialist to join our dynamic team. The ideal candidate will possess a high level of personal integrity and demonstrate a strong commitment to ethical practices in all aspects of their work.

Key Responsibilities:

  • Develop and implement effective marketing strategies to promote our products/services.
  • Conduct market research to identify new opportunities and customer needs.
  • Build and maintain strong relationships with clients, ensuring exceptional customer service.
  • Collaborate with cross-functional teams to drive sales initiatives and campaigns.
  • Manage multiple projects simultaneously, prioritizing tasks to meet deadlines.
  • Analyze sales data and metrics to inform decision-making and optimize strategies.

Qualifications:

  • Proven experience in marketing and sales, with a solid understanding of key principles.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Capacity to work independently and as part of a team.
  • Proficiency in relevant marketing tools and software.

Join us in driving success through innovation and integrity!

J.P. Morgan Wealth Management – Private Client Investment Associate – Orlando,FL – JPMorgan Chase – Orlando, FL

Company: JPMorgan Chase

Location: Orlando, FL

Expected salary:

Job date: Fri, 09 May 2025 22:14:04 GMT

Job description:

Job Description: Investment Product and Marketing Support Specialist

Position Overview:
Join our innovative team at the intersection of investment products and digital technology! In this dynamic role, you will provide operational marketing and administrative support to Private Client Advisors within our Wealth Management division. You will play a crucial part in enhancing our broad investment product and thought leadership platform, ensuring that our clients receive the best possible service and insights.

Key Responsibilities:

  • Collaborate with Private Client Advisors to develop and implement marketing strategies that promote investment products and services.
  • Provide operational support by managing product documentation, compliance materials, and client communications.
  • Assist in the preparation of presentations, reports, and client-facing materials that highlight product offerings and market insights.
  • Utilize cutting-edge digital technology to streamline processes and improve client engagement.
  • Conduct market research to identify trends and opportunities that align with our investment strategy and goals.
  • Maintain up-to-date knowledge of investment products, market conditions, and competitive landscape.
  • Coordinate with cross-functional teams to ensure smooth execution of marketing campaigns and initiatives.
  • Support training sessions and workshops for Private Client Advisors, enhancing their product knowledge and marketing skills.

Qualifications:

  • Bachelor’s degree in Finance, Marketing, Business Administration, or a related field.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent written and verbal communication skills.
  • Familiarity with digital marketing tools and investment products.
  • Proficiency in Microsoft Office Suite and other relevant software.

Why Join Us?
Become a part of a forward-thinking team that values innovation and excellence. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact in Wealth Management. If you are passionate about investment products and digital solutions, we would love to hear from you!

Hatch – Client Action Team Co-op Student – Fall 2025 – Mississauga, ON

Company: Hatch

Location: Mississauga, ON

Expected salary:

Job date: Thu, 08 May 2025 23:07:35 GMT

Job description: Requisition ID: 95187Job Category: CampusLocation: Mississauga, ON, CanadaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.Hatch is seeking a Client Action Team Student for an internship starting Fall 2025. Reporting to the Client Action Team you will support offices globally working from our Mississauga office location.The Client Action Team, which assists Hatch’s pursuit and proposal teams with training, coaching and systems support, is looking for a co-op student who will support the team in the areas of Sales Support, Pursuit Governance, Proposal Support and CRM system. In partnership with your senior team members, you will support and consult with the business to help increase their success in winning the right work. Work that supports the long-term strategic growth of the company.What Will an Internship at Hatch Offer You:You will:

  • Be given opportunities to contribute to complex projects around the world in meaningful ways.
  • Work on problems and gain experience relevant to your field of study in an office environment.
  • Collaborate with diverse teams locally and globally.
  • Work in an exciting environment where you can apply your academic learning on a daily basis.
  • Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
  • Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
  • Join in charitable, social, and sports activities with other Hatch employees.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.As the successful candidate, you will:

  • Support communications with the business regarding Client Action Team initiatives
  • Develop sheets for existing Hatch Solutions for use in proposal development across the business
  • Manage and maintain Client Action Team, Key Account Management and Engagement Governance intranet/SharePoint pages
  • Providing business intelligence data to Pursuit Teams to help them make inform decisions
  • Vet and forward internal client support service request to the appropriate team member
  • Support internal presentation development (including document sourcing, collection, formatting, creating presentations, etc.)
  • Ad Hoc Requests from the team and the business
  • Assist in existing reporting capabilities and report development

You bring to the role:

  • 2nd, 3rd, or 4th-year student enrolled in a Bachelor’s degree in Business, Social Science, the Arts, or a similar program
  • Adaptable and innovative thinker, willing to jump in with both feet from day one
  • Critical and analytical thinking and problem solving, including the ability to “find the answer” in order to assist team members and internal clients
  • Excellent interpersonal, communications and presentation skills
  • Known for commitment to quality work, with high attention to detail
  • Self-starter with strong work ethic and ability to manage workload efficiently
  • Thrives in a fast-paced environment
  • Proven ability to work well under pressure and handle multiple tasks successfully
  • Expertise in MS Office tools, including Word, Excel, PowerPoint, and Outlook
  • Knowledge of SharePoint and CRM tools (an asset)
  • Expertise in InDesign, Adobe Photoshop, Dreamweaver, and iMovie or similar (an asset)

Competencies (knowledge, skill, attributes):

  • Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
  • Ability to learn quickly and to take on new challenges.
  • Collaborative team player with excellent interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Shows critical and creative thinking and problem solving and brings forward solutions for our clients’ toughest challenges.
  • Adapts and embraces change.

Note: Applicants must submit a transcript (official or unofficial) upon application.Why join us?

  • Work with

to make a difference * Collaborate on exciting
to develop innovative solutionsWhat we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally

Don’t meet every single requirement? You don’t need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.We’re committed to fostering a workforce that reflects the of the in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We’ll do our best to meet your needs in accordance with applicable local legislation.[[req_postHashtag]]

Hatch – Client Action Team Co-op Student – Fall 2025 – Mississauga, ON

Company: Hatch

Location: Mississauga, ON

Expected salary:

Job date: Thu, 08 May 2025 22:34:12 GMT

Job description: Requisition ID: 95187Job Category: CampusLocation: Mississauga, ON, CanadaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.Hatch is seeking a Client Action Team Student for an internship starting Fall 2025. Reporting to the Client Action Team you will support offices globally working from our Mississauga office location.The Client Action Team, which assists Hatch’s pursuit and proposal teams with training, coaching and systems support, is looking for a co-op student who will support the team in the areas of Sales Support, Pursuit Governance, Proposal Support and CRM system. In partnership with your senior team members, you will support and consult with the business to help increase their success in winning the right work. Work that supports the long-term strategic growth of the company.What Will an Internship at Hatch Offer You:You will:

  • Be given opportunities to contribute to complex projects around the world in meaningful ways.
  • Work on problems and gain experience relevant to your field of study in an office environment.
  • Collaborate with diverse teams locally and globally.
  • Work in an exciting environment where you can apply your academic learning on a daily basis.
  • Benefit from formal and informal mentorship from some of the leading minds and authorities in the industry.
  • Participate in local Lunch and Learns, Hatch Charity Events, the triannual Student Showcase, and more to develop your skills.
  • Join in charitable, social, and sports activities with other Hatch employees.

We’re entrepreneurs with a technical soul. Our flat organizational structure creates an atmosphere of openness and participation. We build practical solutions that are safe, innovative, and sustainable. Our ultimate goal is to achieve no harm for our people, our clients, and our communities.As the successful candidate, you will:

  • Support communications with the business regarding Client Action Team initiatives
  • Develop sheets for existing Hatch Solutions for use in proposal development across the business
  • Manage and maintain Client Action Team, Key Account Management and Engagement Governance intranet/SharePoint pages
  • Providing business intelligence data to Pursuit Teams to help them make inform decisions
  • Vet and forward internal client support service request to the appropriate team member
  • Support internal presentation development (including document sourcing, collection, formatting, creating presentations, etc.)
  • Ad Hoc Requests from the team and the business
  • Assist in existing reporting capabilities and report development

You bring to the role:

  • 2nd, 3rd, or 4th-year student enrolled in a Bachelor’s degree in Business, Social Science, the Arts, or a similar program
  • Adaptable and innovative thinker, willing to jump in with both feet from day one
  • Critical and analytical thinking and problem solving, including the ability to “find the answer” in order to assist team members and internal clients
  • Excellent interpersonal, communications and presentation skills
  • Known for commitment to quality work, with high attention to detail
  • Self-starter with strong work ethic and ability to manage workload efficiently
  • Thrives in a fast-paced environment
  • Proven ability to work well under pressure and handle multiple tasks successfully
  • Expertise in MS Office tools, including Word, Excel, PowerPoint, and Outlook
  • Knowledge of SharePoint and CRM tools (an asset)
  • Expertise in InDesign, Adobe Photoshop, Dreamweaver, and iMovie or similar (an asset)

Competencies (knowledge, skill, attributes):

  • Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
  • Ability to learn quickly and to take on new challenges.
  • Collaborative team player with excellent interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Shows critical and creative thinking and problem solving and brings forward solutions for our clients’ toughest challenges.
  • Adapts and embraces change.

Note: Applicants must submit a transcript (official or unofficial) upon application.Why join us?

  • Work with

to make a difference * Collaborate on exciting
to develop innovative solutionsWhat we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally

Don’t meet every single requirement? You don’t need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.We’re committed to fostering a workforce that reflects the of the in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We’ll do our best to meet your needs in accordance with applicable local legislation.[[req_postHashtag]]

Client Relationship Associate – CrossSafety Holdings Inc. – Toronto, ON

Company: CrossSafety Holdings Inc.

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 22:16:36 GMT

Job description: Client Relationship AssociateToronto, OntarioCompensation based on experienceLooking to be a part of a dynamic team?About UsWith over two hundred personnel working in Canada, USA and Mexico, CrossSafety is one of North America’s largest specialty health and safety services company. We provide a comprehensive range of HSE consulting, engineering, training, outsourced personnel resources, project and program support services to thousands of clients across most workplace sectors. In our relationships with clients and peers we live our key company values: Integrity, Commitment, Inclusion, Excellence, Respect and Accountability. Visit us at .Position SummaryThe Client Relationship Associate (CRA) is responsible for the day-to-day management and execution of the firm’s Client Relationship Management Plan. This includes overseeing and coordinating the Client Contact Plan and the Client Appreciation Program for several hundred valued clients. The CRA ensures regular, proactive engagement with clients by scheduling meetings and communications on behalf of account managers and sales representatives, arranging appreciation activities, conducting satisfaction surveys, and supporting overall marketing and sales initiatives. The CRA plays a critical role in maintaining strong client relationships, enhancing client satisfaction, and supporting business growth.Key Responsibilities1. Client Contact Plan Management

  • Maintain and execute the Client Contact Plan based on client “Tier” classifications.
  • Schedule regular meetings, calls, and touchpoints in the calendars of approximately 12–15 Client Account Managers and 2–4 Sales Representatives.
  • Ensure contact frequency aligns with the minimum standards set for each client Tier (e.g., monthly, quarterly).
  • Monitor contact activities to ensure compliance with the Client Contact Plan.
  • Track and report on contact metrics and engagement levels.

2. Client Appreciation Program Coordination

  • Manage the Client Appreciation Program activities, including but not limited to:

o Delivery of client appreciation gratuities. o Coordination of client appreciation events.o Management of seasonal appreciation activities.

  • Maintain calendars and checklists to ensure timely execution of appreciation activities according to the required frequency for each client Tier.

3. Client Satisfaction Surveys

  • Design, distribute, and administer informal and formal client satisfaction surveys.
  • Analyze survey results to identify trends, issues, and opportunities for improvement.
  • Prepare and present detailed reports on client feedback to the management team, including recommendations for action.

4. Client Tier Maintenance

  • Maintain the accuracy of the Client Tier classification system, ensuring clients are appropriately categorized based on revenue and other criteria.
  • Update Tier statuses based on changes in client profiles, revenue, or engagement history

5. Sales and Marketing Support

  • Provide general marketing and sales support, including preparation of client-specific engagement reports, sales collateral coordination, and CRM data management.
  • Liaise with the sales and marketing team on campaigns and digital marketing activities.
  • Support campaigns targeted toward Tier-specific client groups.
  • Assist in maintaining and updating client records within the CRM and internal tracking systems.

Qualifications Education and Experience

  • Post-secondary education in Marketing, Communications, or a related field.
  • Minimum 2 years of experience in a client-facing, sales support, marketing coordination, or administrative role, preferably in a professional services or workplace health and safety firm preferred.

Graduates will be considered.Skills and Competencies

  • Strong organizational and scheduling skills; ability to manage multiple calendars and complex scheduling needs.
  • Outgoing personality with exceptional interpersonal communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
  • Familiarity with CRM systems is an asset.
  • Analytical skills to collect, interpret, and report on survey and engagement data.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and strong follow-up skills.
  • Customer-focused mindset with a strong commitment to client satisfaction.

Performance Metrics

  • Percentage compliance with Client Contact Plan targets (e.g., scheduled versus required client contacts).
  • Timely execution of Client Appreciation activities.
  • Client satisfaction survey response rates and satisfaction scores.
  • Accuracy and currency of Tier classification and client records.
  • Support responsiveness and contribution to marketing/sales initiatives.

Job Summary: Client Relationship Associate at CrossSafety

Location: Toronto, Ontario
Compensation: Based on experience

About CrossSafety

CrossSafety is one of North America’s largest specialty health and safety services companies, employing over 200 personnel across Canada, the USA, and Mexico. They offer a range of HSE consulting, training, and support services to various sectors while upholding core values such as Integrity, Excellence, and Accountability.

Role Overview

The Client Relationship Associate (CRA) manages the firm’s Client Relationship Management Plan, focusing on enhancing client satisfaction and supporting business growth. Key responsibilities include:

  1. Client Contact Plan Management:

    • Oversee and execute client contact schedules for Account Managers and Sales Representatives, ensuring compliance with contact frequency based on client tiers.

  2. Client Appreciation Program:

    • Coordinate activities such as appreciation events and gratuities, maintaining schedules for timely execution.

  3. Client Satisfaction Surveys:

    • Design and administer surveys, analyze results for improvement opportunities, and report feedback to management.

  4. Client Tier Maintenance:

    • Update client classifications based on revenue and engagement levels.

  5. Sales and Marketing Support:

    • Assist with marketing collateral, CRM data management, and sales engagement reports.

Qualifications

  • Education: Post-secondary degree in Marketing, Communications, or related field.
  • Experience: Minimum 2 years in client-facing, sales support, or administrative roles, preferably in professional services or health and safety.

Skills Required

  • Strong organizational and scheduling abilities.
  • Exceptional interpersonal and communication skills.
  • Proficiency in Microsoft Office Suite; CRM familiarity is a plus.
  • Analytical skills for reporting.
  • Attention to detail and customer-focused mindset.

Performance Metrics

  • Compliance with client contact targets.
  • Timely execution of appreciation activities.
  • Survey response rates and client satisfaction scores.
  • Accuracy of client records and tier classifications.

Conclusion

The CRA position is integral to fostering robust client relationships and supporting CrossSafety’s marketing and sales efforts.

VP, Client Engagement – William Thomas Digital – Toronto, ON

Company: William Thomas Digital

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 22:55:28 GMT

Job description: VP, Client EngagementWilliam Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement. In this role, you’ll be at the forefront of shaping how some of North America’s most respected brands build meaningful relationships with their customers through unforgettable, tech-enabled, data-driven experiences.This is not a corner-office role. This is a roll-up-your-sleeves, get-shit-done, push-the-limits, be-creative, be-collaborative, be-imaginative, and be-passionate-about-winning kind of job. You’ll partner with ambitious brands and the most innovative minds in CRM, CX, AI, and marketing tech to make things happen and make them matter.About WTDRecognized as one of North America’s fastest-growing marketing agencies, WTD is on a mission to redefine what’s possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We’re platform-agnostic, relentlessly creative, and fiercely focused on outcomes.We design personalized experiences at the intersection of creativity, data, and technology powered by AI and engineered for the next era of customer engagement. From dynamic lifecycle programs and loyalty ecosystems to immersive onboarding flows, spatial web activations, and agentic platforms that learn, adapt, and act on behalf of the customer, our work transforms how brands build relationships. Whether it’s CRM, web, mobile, or emerging experiences, we create connected systems that drive value, loyalty, and growth at scale.What You’ll DoLead Strategic Client Partnerships

  • Be the senior-most day-to-day leader across a portfolio of high-value client relationships, with a direct line to executive decision-makers (CMO, CTO, CDO, VP Marketing).
  • Act as a true strategic advisor helping clients define bold visions, solve tough challenges, and deliver extraordinary results.
  • Build and maintain trusted partnerships by embedding yourself in your clients’ businesses and helping them anticipate what’s next.

Drive Account Growth & Commercial Impact

  • Own and deliver against clear revenue growth and targets across your portfolio.
  • Identify whitespace, shape new scopes, influence roadmaps, and drive expansion opportunities that align with client goals and agency vision.
  • Partner across strategy, creative, data, and tech to ensure recommendations are visionary, and executable.
  • Push clients and internal teams to think bigger, act faster, and build smarter.

Be a Builder, Not Just a Boss

  • Create clarity from complexity crafting powerful stories and persuasive narratives that bring ideas to life through decks, workshops, roadmaps, and vision documents.
  • Personally lead executive presentations, discovery sessions, co-creation workshops, and planning engagements that shape the future of your clients’ customer experience.
  • Roll up your sleeves to work alongside strategy, creative, and tech teams shaping deliverables, stress-testing ideas, and championing excellence across everything we put into the world.

Inspire and Lead Cross-Functional Teams

  • Lead and mentor a team of account directors and cultivate a high-performance, high-accountability culture rooted in creativity, curiosity, and customer obsession.
  • Develop and mentor future client leaders investing in their growth, championing their ideas, and raising the bar for what’s possible.

Be a Voice of Thought Leadership

  • Represent WTD at senior client meetings, executive reviews, and industry-facing engagements.
  • Lead annual planning, QBRs, and vision-setting moments that shape how our clients think about customer experience.
  • Bring bold, differentiated thinking to the table on where the world is going, how customers are evolving, and how technology can unlock new growth.

Own the Relationship and the Results

  • Be the bridge between client ambition and agency execution.
  • Ensure quality, consistency, and value across every touchpoint.
  • Roll up your sleeves and dive in where needed because the best leaders lead from the front.

What You Bring

  • 10+ years of experience leading client relationships within a CRM, customer experience, digital transformation, or agency environment.
  • A proven track record of growing and expanding complex, multi-million dollar accounts.
  • Deep understanding of data-driven marketing, lifecycle engagement, personalization, loyalty, AI, and marketing automation platforms (Salesforce, Braze, Adobe, Customer.io, Bloomreach).
  • Ability to command a room, inspire a team, and build trust with the most senior stakeholders.
  • Experience influencing large-scale programs that include platform integration, data strategy, omnichannel orchestration, and innovation.
  • A commercial mindset, a strategic soul, and an entrepreneurial spirit.
  • Passion for helping clients win and a fire to help your team win right alongside them.

Why Join UsThis isn’t a job where you inherit a book of business and keep it warm. This is a role for someone who wants to build big ideas, big relationships, big results. You’ll help shape the future of WTD and our clients, with the freedom to lead, the support to succeed, and the opportunity to make your mark on the industry.If you’re ready to lead boldly, partner deeply, and deliver extraordinary things, let’s talk.

Job Opportunity Summary: VP, Client Engagement at William Thomas Digital (WTD)

WTD is searching for a bold, experienced leader to fill the VP, Client Engagement role. This position focuses on developing meaningful customer relationships for top North American brands through innovative, tech-driven experiences.

Key Responsibilities:

  • Lead Client Partnerships: Serve as the senior leader for high-value client relationships, acting as a strategic advisor to help clients innovate and achieve results.
  • Drive Growth: Achieve revenue targets, identify new opportunities, and align client goals with agency vision.
  • Collaborate: Work across teams to ensure strategic execution and foster creativity.
  • Mentor Teams: Guide account directors, cultivating a culture of high performance and innovation.
  • Thought Leadership: Represent WTD at senior meetings, provide insights on market trends, and shape client strategies.
  • Enhance Relationships: Ensure quality and value in every client interaction, leading by example.

Qualifications:

  • Over 10 years of experience in client relationship management within CRM, digital marketing, or agency settings.
  • Proven track record of expanding complex, multi-million dollar accounts.
  • Strong understanding of data-driven marketing, loyalty, and AI platforms.
  • Exceptional communication skills and ability to inspire senior stakeholders.
  • A strategic mindset with a passion for client success.

Why Join WTD?

This role offers the chance to build substantial relationships and make a significant impact on the agency and its clients. Candidates should be ready to take initiative and lead transformative projects.

VP, Client Engagement – William Thomas Digital – Toronto, ON

Company: William Thomas Digital

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 02:30:54 GMT

Job description: VP, Client EngagementWilliam Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement. In this role, you’ll be at the forefront of shaping how some of North America’s most respected brands build meaningful relationships with their customers through unforgettable, tech-enabled, data-driven experiences.This is not a corner-office role. This is a roll-up-your-sleeves, get-shit-done, push-the-limits, be-creative, be-collaborative, be-imaginative, and be-passionate-about-winning kind of job. You’ll partner with ambitious brands and the most innovative minds in CRM, CX, AI, and marketing tech to make things happen and make them matter.About WTDRecognized as one of North America’s fastest-growing marketing agencies, WTD is on a mission to redefine what’s possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We’re platform-agnostic, relentlessly creative, and fiercely focused on outcomes.We design personalized experiences at the intersection of creativity, data, and technology powered by AI and engineered for the next era of customer engagement. From dynamic lifecycle programs and loyalty ecosystems to immersive onboarding flows, spatial web activations, and agentic platforms that learn, adapt, and act on behalf of the customer, our work transforms how brands build relationships. Whether it’s CRM, web, mobile, or emerging experiences, we create connected systems that drive value, loyalty, and growth at scale.What You’ll DoLead Strategic Client Partnerships

  • Be the senior-most day-to-day leader across a portfolio of high-value client relationships, with a direct line to executive decision-makers (CMO, CTO, CDO, VP Marketing).
  • Act as a true strategic advisor helping clients define bold visions, solve tough challenges, and deliver extraordinary results.
  • Build and maintain trusted partnerships by embedding yourself in your clients’ businesses and helping them anticipate what’s next.

Drive Account Growth & Commercial Impact

  • Own and deliver against clear revenue growth and targets across your portfolio.
  • Identify whitespace, shape new scopes, influence roadmaps, and drive expansion opportunities that align with client goals and agency vision.
  • Partner across strategy, creative, data, and tech to ensure recommendations are visionary, and executable.
  • Push clients and internal teams to think bigger, act faster, and build smarter.

Be a Builder, Not Just a Boss

  • Create clarity from complexity crafting powerful stories and persuasive narratives that bring ideas to life through decks, workshops, roadmaps, and vision documents.
  • Personally lead executive presentations, discovery sessions, co-creation workshops, and planning engagements that shape the future of your clients’ customer experience.
  • Roll up your sleeves to work alongside strategy, creative, and tech teams shaping deliverables, stress-testing ideas, and championing excellence across everything we put into the world.

Inspire and Lead Cross-Functional Teams

  • Lead and mentor a team of account directors and cultivate a high-performance, high-accountability culture rooted in creativity, curiosity, and customer obsession.
  • Develop and mentor future client leaders investing in their growth, championing their ideas, and raising the bar for what’s possible.

Be a Voice of Thought Leadership

  • Represent WTD at senior client meetings, executive reviews, and industry-facing engagements.
  • Lead annual planning, QBRs, and vision-setting moments that shape how our clients think about customer experience.
  • Bring bold, differentiated thinking to the table on where the world is going, how customers are evolving, and how technology can unlock new growth.

Own the Relationship and the Results

  • Be the bridge between client ambition and agency execution.
  • Ensure quality, consistency, and value across every touchpoint.
  • Roll up your sleeves and dive in where needed because the best leaders lead from the front.

What You Bring

  • 10+ years of experience leading client relationships within a CRM, customer experience, digital transformation, or agency environment.
  • A proven track record of growing and expanding complex, multi-million dollar accounts.
  • Deep understanding of data-driven marketing, lifecycle engagement, personalization, loyalty, AI, and marketing automation platforms (Salesforce, Braze, Adobe, Customer.io, Bloomreach).
  • Ability to command a room, inspire a team, and build trust with the most senior stakeholders.
  • Experience influencing large-scale programs that include platform integration, data strategy, omnichannel orchestration, and innovation.
  • A commercial mindset, a strategic soul, and an entrepreneurial spirit.
  • Passion for helping clients win and a fire to help your team win right alongside them.

Why Join UsThis isn’t a job where you inherit a book of business and keep it warm. This is a role for someone who wants to build big ideas, big relationships, big results. You’ll help shape the future of WTD and our clients, with the freedom to lead, the support to succeed, and the opportunity to make your mark on the industry.If you’re ready to lead boldly, partner deeply, and deliver extraordinary things, let’s talk.

William Thomas Digital (WTD) is looking for a dynamic and experienced VP of Client Engagement to join their expanding agency. This hands-on role focuses on enhancing how top North American brands forge meaningful connections with customers through innovative, tech-driven, and data-centric strategies.

Key Responsibilities:

  • Lead Strategic Client Partnerships: Act as the primary contact for high-value clients, advising on visions and strategies to achieve impactful results while fostering trusted relationships.
  • Drive Account Growth: Achieve revenue targets, identify new opportunities, and collaborate across teams to ensure innovative and practical client solutions.
  • Build and Inspire Teams: Mentor account directors and cultivate a culture grounded in creativity and customer focus.
  • Thought Leadership: Represent WTD in high-level client and industry engagements, guiding annual strategy and customer experience vision.

Candidate Requirements:

  • 10+ years of client relationship management experience in relevant fields.
  • Proven success in expanding complex accounts.
  • Strong knowledge of data-driven marketing and technology platforms.
  • Excellent leadership and communication skills with a strategic mindset.

Opportunity:

This role offers the chance to shape impactful ideas and relationships, driving both WTD and its clients toward future success. Candidates should be ready to take initiative and lead transformative efforts in customer engagement.