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Company: Scotiabank
Location: Toronto, ON
Job description: Requisition ID: 202430Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.Purpose
Contributes to the overall success of the Business Payment Products in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.What You’ll Do:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Oversee a suite of payment products to drive revenue growth and customer satisfaction by:
- Collaborating with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external
- Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
- Determining where product gaps may exist with respect to customer needs, competitive offerings, and trends
- Overseeing the product marketing and communications for customers and staff
- Providing subject matter expertise and thought leadership to partners as required
- Review financials, key performance indicators, and trends for:
- Determining key product opportunities and issues
- Owning the P&L of the product
- Lead the delivery of approved projects:
- Performing in an Agile project setting for digital products, and waterfall as required
- Keeping projects moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment
What You’ll Bring:
- Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
- Excellent communication, interpersonal, and strategic negotiating skills
- Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures an asset
- Product management expertise to enable the thorough understanding of products/services
- A positive attitude combined with confidence to drive team priorities
- Knowledge of the Bank’s application systems and their relationships within the Bank is an asset
- Experience working in an Agile environment is an asset
- University Degree in business, economics, or technology (MBA an asset)
Work Arrangement:
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
#LI-HybridInterested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is seeking top talent to join their Global Transaction Banking team in Canada. The team focuses on providing innovative banking solutions for businesses, streamlining payments, improving working capital, and managing financial risk. The role involves overseeing payment products, collaborating with various teams, and driving revenue growth. The ideal candidate should have excellent communication skills, product management expertise, and knowledge of the banking industry. The position requires working in a standard office environment with occasional non-standard hours and limited domestic travel. Scotiabank values diversity and inclusion and is committed to creating an accessible and inclusive work environment for all employees. Interested candidates are encouraged to apply online.
Job Description
Position: Customer Service Representative
Location: Toronto, ON
Salary: $22 per hour
We are seeking a Customer Service Representative to join our team in Toronto. The ideal candidate will have excellent communication skills, be able to handle customer inquiries and complaints, and provide information about products and services.
Responsibilities:
– Answer incoming customer calls and emails in a professional manner
– Resolve customer issues and escalate complaints as needed
– Provide information about products and services to customers
– Process orders and returns
– Maintain customer records and update the database
Requirements:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication skills
– Ability to multitask and work in a fast-paced environment
– Proficient in Microsoft Office Suite
If you are a customer service-oriented individual with a positive attitude, we would love to hear from you. Please apply with your resume and cover letter.
Expected salary:
Job date: Tue, 09 Jul 2024 22:15:25 GMT
