Company: Thomson Reuters
Location: Toronto, ON
Job description: with strong organizational skills for the position of Program Manager. This position provides project management and business analysis services… Program Manager, you will: Define, documents and delivers large-scale departmental data management and technology programs…
The content describes the role of a Program Manager, who is responsible for providing project management and business analysis services. The Program Manager is expected to have strong organizational skills and will be tasked with defining, documenting, and delivering large-scale departmental data management and technology programs.
Technical Support Specialist
Location: Ottawa, ON
Salary: $50,000 – $60,000 a year
Job Type: Full-time, Permanent
About the Company:
Our client is a leading technology company providing innovative solutions to businesses worldwide. They are looking for a talented Technical Support Specialist to join their team in Ottawa.
Job Description:
We are seeking a Technical Support Specialist to provide high-quality technical support to our customers. The ideal candidate will have excellent problem-solving skills and the ability to communicate effectively with both technical and non-technical users.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Troubleshoot and resolve technical issues related to software and hardware products
– Document support incidents and resolutions in the CRM system
– Escalate complex issues to the appropriate team members
– Provide training and guidance to customers on product usage
– Collaborate with development teams to identify and resolve product bugs
Requirements:
– 2+ years of experience in a technical support role
– Strong knowledge of Microsoft Office Suite
– Experience with CRM systems
– Excellent communication and customer service skills
– Ability to work independently and as part of a team
If you are a self-motivated individual with a passion for technology and customer satisfaction, we want to hear from you. Apply now to join our dynamic team.
Expected salary:
Job date: Sat, 10 Aug 2024 07:20:16 GMT
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