Company: CIBC

Location: Shelburne, NS

Expected salary:

Job date: Sun, 03 Nov 2024 03:05:31 GMT

Job description: , investment and wealth protection to help clients meet their goals. Relationship building – Engage in marketing and outreach… Hours 37.5 Skills Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group…

The content discusses the importance of investment and wealth protection in helping clients achieve their financial goals. It emphasizes the need for relationship building through marketing and outreach efforts. Key skills needed for this role include client service, customer experience, digital literacy, knowledge of financial products, goal planning, and working within a group setting. The position requires 37.5 hours per week.

Job Description

Our company is seeking a talented and motivated Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service.

Key Responsibilities:
– Answering customer inquiries via phone, email, and chat
– Resolving customer complaints in a professional and timely manner
– Providing information about company products and services
– Processing orders and returns
– Maintaining customer records and updating information in the database
– Collaborating with other team members to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Strong communication and interpersonal skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in Microsoft Office Suite
– Knowledge of CRM software is a plus

If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Apply now to join our team!