Company: DNV

Location: Vancouver, BC

Job description: Collaborate on a regular basis with the Key Customer Project Manager(s) and Key Customer Account Officer(s) to proactively assess…Job Category: Sales and BD Job Description: DNV is seeking a Key Customer Manager who will lead the business…
DNV is looking for a Key Customer Manager to collaborate regularly with Key Customer Project Managers and Account Officers. The role involves proactively assessing customer needs and leading business initiatives within the Sales and Business Development category.

The job description for the Key Customer Manager position at DNV in Vancouver, BC, is as follows:

Position: Key Customer Manager

Location: Vancouver, BC

Salary: $124,000–$170,000 per year

Employment Type: Permanent, Full-time

Job Category: Sales and Business Development

Job Description:

DNV is seeking a Key Customer Manager to lead business development efforts for new Key Customers within our Business Assurance North America group. This role involves building and maintaining relationships with key decision-makers and stakeholders in the customer’s organization to gain a deep understanding of their needs and challenges. The Key Customer Manager is responsible for achieving sales targets and ensuring customer satisfaction and retention.

Key Responsibilities:

• Actively build relationships with key decision-makers and influencers in the customer’s organization and its stakeholders, enabling a deep understanding of customer needs.

• Develop an understanding of the Key Customer’s needs and challenges, including their organization, geographical spread, offerings, business structure, environment, existing DNV relationships, vision, values, financials, and culture.

• Coordinate business development and sales initiatives across DNV units related to Key Customers.

• Contribute to the design and rollout of new services, providing input and collaboration to business development functions, including defining sales actions and engaging peers in their promotion.

• Act as an ambassador of trusted partnership, accountable for the success and growth of Key Customer relationships.

• Collaborate closely with the Market & Industries function, DASC and CERT sales leadership teams, Area Sales Teams, and the Sales network to achieve business results, goals, and KPIs.

• Achieve assigned sales objectives for designated strategic accounts.

• Maintain high customer satisfaction ratings that meet company standards.

• Stay updated on new technologies, market events, and competitive intelligence to better serve existing customers, cultivate prospects, and grow the company’s presence and revenue.

• Collaborate regularly with the Key Customer Project Manager(s) and Key Customer Account Officer(s) to proactively assess, clarify, and validate contractual obligations, customer needs, and resolutions.

• Apply pricing, rates, discounts, and terms and conditions according to DNV’s procedural framework and Chart of Authority.

• Prepare, update, and maintain customer business plans.

This position is 100% remote within Canada.

For more details, please refer to the original job posting.

Expected salary: $124000 – 170000 per year

Job date: Wed, 07 May 2025 00:29:05 GMT