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American Iron & Metal – Project Coordinator – Hamilton, ON

Company: American Iron & Metal

Location: Hamilton, ON

Job description: for Information), and other project-related documents Reviewing invoices/timesheets for project manager‘s approval Performing… environment Job Description As a Project Coordinator in the Civil Engineering & Construction department, you will play…
The content discusses the responsibilities of a Project Coordinator in the Civil Engineering & Construction department, including assisting with project budgets, reviewing invoices and timesheets, and maintaining a professional work environment.
Job Description:

We are looking for a dedicated and experienced Customer Service Manager to join our team. This role will be responsible for overseeing our customer service department, including managing a team of customer service representatives, handling escalated customer inquiries, and implementing processes to improve overall customer satisfaction.

Key responsibilities include:

– Managing a team of customer service representatives, including hiring, training, and supervising staff
– Handling escalated customer inquiries and resolving customer issues in a timely and professional manner
– Developing and implementing customer service policies and procedures to improve overall customer satisfaction
– Analyzing customer feedback and data to identify trends and areas for improvement
– Collaborating with other departments to ensure a seamless customer experience
– Overseeing customer service metrics and KPIs to track department performance
– Providing regular reports and updates to senior management on customer service performance

The ideal candidate will have a minimum of 5 years of experience in a customer service management role, strong leadership skills, and excellent communication abilities. A bachelor’s degree in business or a related field is preferred.

If you are passionate about providing exceptional customer service and have a proven track record of success in a managerial role, we would love to hear from you. Apply now to be considered for this exciting opportunity.

Expected salary:

Job date: Fri, 08 Mar 2024 06:32:34 GMT

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