Company: BGIS

Location: Vancouver, BC

Job description: , quality control, and assigning work Review contract work, report any discrepancies to Facility Manager and request Purchase… skills Effective Interpersonal skills, with an emphasis on communication (verbal/written) Knowledge of project delivery…
The content discusses the importance of quality control in contract work, including reviewing contracts, reporting discrepancies to the Facility Manager, and requesting purchases. It emphasizes the need for effective interpersonal skills and communication, as well as knowledge of project delivery processes.
Remote Customer Success Manager

Our company is looking for a skilled Customer Success Manager to join our team. The successful candidate will be responsible for building strong relationships with our customers, ensuring they are satisfied with our products and services, and addressing any issues or concerns they may have. This role will be mostly remote, so the ideal candidate will be comfortable working independently and communicating effectively with customers via phone, email, and virtual meetings.

Responsibilities:
– Communicate regularly with customers to understand their needs and ensure they are satisfied with our products and services
– Provide product demonstrations and training to customers to help them get the most out of our offerings
– Address customer inquiries and concerns in a timely and professional manner
– Collaborate with internal teams to resolve customer issues and improve customer experience
– Keep detailed records of customer interactions and feedback
– Identify opportunities to upsell or cross-sell additional products or services to customers

Qualifications:
– Proven experience in a customer-facing role, preferably in customer success or account management
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work independently and manage multiple priorities effectively
– Experience with CRM software is a plus

If you are a motivated and customer-focused individual looking for a rewarding opportunity in a fast-paced environment, we would love to hear from you. Apply today!

Expected salary: $51470 – 64338 per year

Job date: Fri, 03 May 2024 02:32:19 GMT