Company: BMO Financial Group

Location: Brampton, ON

Job description: and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve… and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice…
The content discusses how staff at the branch lobby guides customers on utilizing digital and self-serve options and provides advice on credit card needs. They also integrate marketing promotions and programs into customer conversations to offer strategic advice.

Job Description:

We are seeking a dynamic and experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, handling inquiries, resolving customer complaints, and ensuring customer satisfaction. You will also be responsible for maintaining accurate customer records, processing orders, and supporting the sales team.

Key Responsibilities:

• Answer incoming calls and emails from customers
• Assist customers with product information, pricing, and order status
• Resolve customer complaints and issues in a timely and professional manner
• Process orders and coordinate with the warehouse for timely delivery
• Maintain accurate customer records and keep track of customer interactions
• Collaborate with the sales team to support sales efforts and achieve revenue goals
• Provide feedback on customer trends, issues, and opportunities for improvement
• Stay up-to-date on product knowledge and company policies

Qualifications:

• Previous experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in MS Office and CRM software
• High school diploma or equivalent required

If you are a customer service-oriented professional with a passion for helping others, we would love to hear from you. Apply now to join our team and make a difference in the lives of our customers.

Expected salary: $35000 – 52000 per year

Job date: Thu, 20 Jun 2024 22:37:46 GMT