Company: BMO Financial Group

Location: Toronto, ON

Job description: . Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self… banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide…
The content describes the role of a customer service representative in a bank branch, who welcomes and assists customers with digital and self-banking needs as well as credit card inquiries. The representative also incorporates marketing promotions and programs into customer conversations to enhance their experience.
Job Description:

We are currently seeking a highly motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, addressing inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
– Answering customer inquiries via phone, email, and chat
– Processing orders and tracking shipments
– Resolving customer complaints and issues
– Providing product information and recommendations
– Communicating with cross-functional teams to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience preferred
– Excellent communication and problem-solving skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in Microsoft Office and CRM software

If you are a team player with a positive attitude and a passion for customer service, we would love to hear from you. Apply now to join our dynamic team and make a difference in the lives of our customers.

Expected salary: $35000 – 52000 per year

Job date: Wed, 19 Jun 2024 03:25:12 GMT