CIBC – Financial Services Representative II – New Liskeard, ON

Company: CIBC

Location: New Liskeard, ON

Job description: , investment and wealth protection to help clients meet their goals. Relationship building – Engage in marketing and outreach… 37.5 Skills Digital Literacy, Establishing and Maintaining Interpersonal Relationships (Inactive), Face to Face Customer Service…
This content discusses the importance of investment and wealth protection in helping clients meet their financial goals. It emphasizes the significance of relationship building through marketing and outreach efforts. Key skills required for this role include digital literacy, establishing and maintaining interpersonal relationships, and providing face-to-face customer service.
Job Description

We are looking for a dedicated and experienced Customer Service Manager to join our team. In this role, you will be responsible for overseeing a team of customer service representatives, ensuring they provide top-notch service to our customers.

Key Responsibilities:
– Manage and motivate a team of customer service representatives
– Develop and implement customer service policies and procedures
– Monitor customer satisfaction levels and identify areas for improvement
– Train new employees on best practices for customer service
– Handle escalated customer inquiries and complaints
– Collaborate with other departments to improve overall customer experience
– Conduct performance evaluations and provide feedback to team members
– Stay up-to-date on industry trends and best practices in customer service

Qualifications:
– Bachelor’s degree in business administration or related field
– 5+ years of experience in customer service management
– Excellent communication and leadership skills
– Strong problem-solving abilities
– Ability to work well under pressure
– Proficiency in Microsoft Office suite and CRM software

If you are a customer service professional looking to take the next step in your career, we would love to hear from you. Apply now!

Expected salary:

Job date: Thu, 04 Jul 2024 22:30:15 GMT