Company: Corpay

Location: Vancouver, BC

Job description: for clients and make recommendations to their Account Manager. Project manage new clients onboarding activities including…Your role What you’ll be doing Corpay^ is currently looking to hire a Client Success On-boarding Manager within the…

Summary for Clients

Role Overview:
Corpay is seeking a Client Success On-boarding Manager to lead and manage the onboarding process for new clients. The primary focus of this role is to ensure a seamless transition and integration of services, enhancing client satisfaction from the start.

Key Responsibilities:

• Oversee all onboarding activities for new clients.
• Coordinate cross-functional teams to ensure timely completion of onboarding tasks.
• Train clients on using Corpay’s services and provide essential support.
• Monitor client feedback and adjust onboarding processes to meet varied needs.

Recommendations for Account Manager

1. Client Communication:

   • Schedule regular check-ins with clients during the onboarding phase to address any concerns promptly.

2. Personalized Support:

   • Tailor the onboarding process to fit each client’s unique requirements and business goals.

3. Feedback Loop:

   • Implement a feedback mechanism post-onboarding to continuously improve the onboarding experience.

4. Training Resources:

   • Develop comprehensive training materials and resources that can be easily accessed by clients.

5. Collaboration with Teams:

   • Foster strong collaboration between sales, support, and technical teams to ensure a cohesive onboarding experience.

By implementing these recommendations, the Account Manager can enhance client satisfaction and ensure a successful onboarding journey.

The job description for the Client Success On-Boarding Manager position at Corpay in Vancouver, BC, is as follows:

Position: Client Success On-Boarding Manager

Location: Vancouver, BC

Employment Type: Permanent, Full-time

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM

Work Arrangement: Hybrid (minimum of 2 days in the office)

Key Responsibilities:

• Client Account Management: Oversee the central account management mailbox, ensuring timely responses to client inquiries and appropriate escalation when necessary.

• Back-Office Operations: Perform tasks such as creating client user accounts, resetting passwords, updating rates, and assisting in testing rates and locations for new and expanding clients.

• Training and Support: Provide training to clients on the PayByPhone product suite and maintain up-to-date documentation for tracking current client tasks.

• Collaboration: Work closely with B2C customer support and PayByPhone’s third-party contact center to resolve client-impacting issues.

• Quality Assurance: Assist in identifying potential platform bugs and report them to internal teams.

• Client Engagement: Identify opportunities for upselling and additional training, making recommendations to the Account Manager.

• Project Management: Coordinate new client onboarding activities, including defining project scope, scheduling, task lists, setup of client locations, testing, and internal communications.

• Scheduling Coordination: Collaborate with the Sales Director on client onboarding schedules and provide timely progress updates.

Essential Qualifications:

• Experience in a client-facing environment.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Strong analytical and presentation skills.

Desirable Qualifications:

• Degree-level education.

• Experience in parking or technology sectors.

Personal Attributes:

• Ability to work under pressure and meet tight deadlines.

• Excellent organizational and time management skills.

• High attention to detail.

• Strong written and verbal communication skills.

• Proactive and capable of working independently and as part of a team.

Compensation and Benefits:

• Competitive salary with growth and career development opportunities.

• Extended health and dental care.

• Life and AD&D insurance.

• Employee Assistance Program (EAP).

• Paid time off, including 15 days of vacation, 6 sick days, and 4 personal days.

• RRSP contributions.

For more details, please refer to the job posting on Careerjet.

Expected salary:

Job date: Fri, 02 May 2025 22:40:43 GMT