Company: Cogeco

Location: Burlington, ON

Job description: us unique on the market: agile and dedicated. Time Type: Regular Job Description : Position Title: Operations, Manager… Manager is responsible for building the managing relationships with vendors and overseeing/managing our logistics operations…
The content describes the job of an Operations Manager, who is responsible for managing relationships with vendors and overseeing logistics operations. The company is described as unique on the market, agile, and dedicated. The position is for regular, unspecified time type.
Job Description

Job Title: Customer Experience Specialist

Location: Toronto, Canada

Are you someone who has a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are looking for a Customer Experience Specialist to join our team in Toronto.

As a Customer Experience Specialist, you will be responsible for providing high-quality customer service to our clients. You will act as the primary point of contact for customers, handling their inquiries, resolving issues, and ensuring their overall satisfaction. In addition, you will work closely with other departments to ensure that customer needs are met and that processes are running smoothly.

Key Responsibilities:
– Respond to customer inquiries and resolve issues in a timely and professional manner
– Communicate with customers through various channels, including phone, email, and chat
– Build and maintain positive relationships with customers to ensure their satisfaction and loyalty
– Collaborate with internal teams to address customer concerns and improve processes
– Keep detailed records of customer interactions and transactions
– Follow company policies and procedures to ensure high standards of service

Requirements:
– Previous experience in a customer service role
– Strong communication and interpersonal skills
– Ability to work well in a team and independently
– Excellent problem-solving abilities
– Familiarity with CRM systems and Microsoft Office
– Bachelor’s degree or equivalent experience

If you are passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we would love to hear from you! Apply now to become a part of our team in Toronto.

Expected salary:

Job date: Sun, 14 Jan 2024 08:21:42 GMT