Company: Alida

Location: Toronto, ON – Vancouver, BC

Job description: educational degree, preferably in Marketing or Communications. 2-3 years of marketing, project management, or client management… skills. Excellent time management, organizational, project management and communication skills. Proven ability to work…
The content outlines requirements for a position that prefers candidates with an educational degree in Marketing or Communications. It seeks individuals with 2-3 years of experience in marketing, project management, or client management. Essential skills include excellent time management, organizational abilities, project management expertise, and strong communication skills, highlighting a proven ability to work effectively in a team.

The job description for the Community Manager position at Alida, based in Toronto, ON, and Vancouver, BC, is as follows:

Position: Community Manager

Location: Toronto, ON; Vancouver, BC

Salary: $70,000–75,000 per year

Employment Type: Permanent, Full-time

Job Overview:
In this client-facing role, you will support the engagement and health of communities by executing Alida’s Premier Community Management Program. This involves a variety of projects for clients using Alida’s SaaS platforms within the Managed Services team. Clients rely on Alida for timely and accurate delivery of program components to maintain community health. This role offers an exciting opportunity to assist Fortune 500 organizations and supports the development of the team.

Key Responsibilities:

• Engagement Services: Compose and post engaging content, such as shareback hub posts and newsletters.
• Community Health Services: Execute community relaunches and deploy engagement surveys.
• Governance: Attend regular client meetings to plan engagement calendars, recommending and providing insights on community best practices.
• Strategic Support: Inspire customers to think strategically about how the community can support their business needs by providing recommendations based on the Premier Community Management program offerings.
• Survey Deployment: Program and deploy community surveys using Alida’s proprietary SaaS platform.
• Collaboration: Support Customer Success & Sales by working with customers towards the adoption of best practices provided by Alida.
• Customer Service: Provide exceptional customer service.
• Product Knowledge: Maintain a deep understanding of Alida products to identify how feature enhancements may impact deliverables and update best practices accordingly.

Desired Skills and Experience:

• Post-secondary educational degree, preferably in Marketing or Communications.
• 2–3 years of marketing, project management, or client management experience.
• Basic understanding of market research.
• Attention to detail with excellent writing, editing, and proofreading skills.
• Excellent time management, organizational, project management, and communication skills.
• Proven ability to work in a cross-functional and fast-paced environment.
• Progressive mindset with a can-do attitude and strong initiative.
• Strong aptitude for technology and ability/desire to learn new software.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Additional/Bonus Skills:

• Previous experience with digital survey tools or online research communities/panels.

Compensation and Benefits:

• The typical salary range for this position in Canada is $70,000–75,000 CAD per annum. Final salary will depend on experience.
• Company-paid benefits for you and your family, including medical, dental, vision, RRSP matching in Canada, and a 401K in the US.
• Unlimited Vacation: Take vacation when you want it, how you want it.
• Summer Fridays: Fridays are a day off during July and August.
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work.
• Recognized in 2023 as one of the Best Workplaces for Women®.
• Recognized as a Top Employer by British Columbia’s Top Employers 2023.

About Alida:
Alida believes in a world where customers are respected as the ultimate source of truth. By helping innovative brands create highly engaged research communities, Alida empowers better customer experiences and product innovation. Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale.

For more information, visit Alida’s website.

Expected salary: $70000 – 75000 per year

Job date: Sat, 03 May 2025 22:54:19 GMT