Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Sun, 12 Jan 2025 06:01:45 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The content discusses various MCI brands that offer services including collections, customer experience, customer service, digital experience, and account receivables. Some of the MCI brands mentioned are MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. These brands provide a range of solutions to improve customer interactions and financial processes.

Job Description

Position: Customer Service Representative

Location: Toronto, ON

Salary: $18 – $20 per hour

A well-established energy company in Toronto is seeking a Customer Service Representative to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:

– Answer incoming calls and emails from customers
– Assist customers with inquiries, account changes, and billing questions
– Resolve customer complaints and issues in a timely and efficient manner
– Update customer account information in the database
– Provide information about products and services to customers
– Collaborate with other departments to ensure prompt resolution of customer issues

Qualifications:

– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office applications
– High school diploma or equivalent

If you have a passion for customer service and are looking to join a dynamic team, apply now!