Company: Cushman & Wakefield

Location: Vancouver, BC

Expected salary: $63750 – 75000 per year

Job date: Thu, 15 Aug 2024 06:19:51 GMT

Job description: , fee-earners, and/or marketing team o Analyze third-party government data source (quantitatively and qualitative…
The content discusses the importance of fee-earners and the marketing team analyzing third-party government data sources both quantitatively and qualitatively. This analysis can provide valuable insights and information that can be used to inform decision-making and improve strategies within the organization.
Title: Customer Service Representative

Location: Toronto, ON

Our company is looking for a Customer Service Representative to join our team. The ideal candidate will be responsible for managing incoming calls and customer service inquiries. Duties include handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, keeping records of customer interactions, process customer accounts and file documents. The successful candidate should have excellent communication and problem-solving skills. Experience in a customer service role is a plus.

Key responsibilities:
– Manage incoming calls and customer service inquiries
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts
– Provide accurate, valid, and complete information by using the right methods/tools
– Meet personal/customer service team sales targets and call handling quotas

Qualifications:
– Proven customer support experience or experience as a client service representative
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task and prioritize, manage time effectively

If you are passionate about customer service and possess the qualifications listed above, please apply for this rewarding opportunity.