Company: Spare

Location: Vancouver, BC

Job description: Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote (Canada…) Reporting To: Manager, Partner Success Compensation: $80,000 – $122,000 / year Description We are hiring a Customer…

Job Summary: Customer Success Manager

• Department: Customer Success
• Employment Type: Full Time
• Location: Remote (Canada)
• Reporting To: Manager, Partner Success
• Compensation: $80,000 – $122,000 per year

Description

The company is looking for a Customer Success Manager to join their team, focused on fostering customer relationships and ensuring satisfaction.

The job description for the Customer Success Manager position at Spare in Vancouver, BC, is as follows:

Position: Customer Success Manager

Location: Vancouver, BC (Remote within Canada)

Compensation: $80,000 – $122,000 per year

Employment Type: Full-time, Permanent

Reporting To: Manager, Partner Success

Key Responsibilities:

• Customer Advocacy: Identify customer pain points, propose solutions, and advocate for customers with the Product Team.

• Relationship Management: Build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds.

• Customer Success: Understand what success means to our customers and work with them so they can be as self-sufficient as possible.

• Cross-team Collaboration: Work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met.

Additional Aspects:

• Travel: Travel within Canada and the USA for onsite visits (20 days per quarter). Must be available for travel on short notice and ideally reside within 1.5 hours of an international airport.

• On-call Rotation: Participate in an on-call rotation with the Launch and Customer Success teams as the first point of contact for customers during emergencies, which can occasionally occur on evenings and weekends (usually one week every three months).

Qualifications:

• Minimum of 3 years experience working in Customer Success in SaaS.

• Experience working with multiple B2B customers.

• Experience working at a fast-paced startup company.

• Experience working with a complex tech product, or multiple product streams.

• Excellent communication skills with a strong ability to build lasting relationships with customers of different backgrounds and technical abilities.

• Resourceful and thrives in dynamic, fast-paced settings with the ability to reprioritize on the fly.

• Availability and eligibility to travel within Canada and the USA.

Preferred (Nice-to-Have):

• Previous experience or a keen interest in transit.

• Experience working B2G, with customers in government and public sector.

• Background in project management.

Benefits:

• Purposeful Work: Be part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.

• Growth Opportunities: Spare is growing fast, offering uncapped potential for rapid advancement for motivated high performers.

• Market-Competitive Pay: Competitive compensation, with annual benchmarking to attract and retain top talent.

• Stock Options: Enjoy the feeling of ownership with stock options, sharing in the growth and success of Spare.

• Flexible Work: Work remotely from anywhere in Canada, in your own time zone.

• In-Office Collaboration: For those in Metro Vancouver, the option to work out of our HQ located downtown.

For more details, please refer to the original job posting.

Expected salary: $80000 – 122000 per year

Job date: Fri, 02 May 2025 00:03:10 GMT