Company: Follett

Location: Ottawa, ON

Job description: of education technology, services, and print and digital content. We’re higher education’s largest campus retailer and a hub… at a large store, including managing employee activities to meet the financial and marketing objectives of the company…
This content highlights the role of a large campus retailer in providing education technology, services, and print and digital content to higher education students. The company aims to meet financial and marketing objectives through effective management of employee activities in a large store setting.
Job Description

We are currently seeking a detail-oriented and organized candidate to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to clients through phone, email, and in-person interactions. You will also be required to assist with order processing, handle inquiries and resolve customer complaints in a timely and efficient manner.

Job Responsibilities:
– Answer incoming customer calls and respond to emails in a professional and courteous manner
– Provide product information, pricing, and availability to clients
– Process orders accurately and efficiently in our system
– Investigate and resolve customer complaints regarding products or services
– Communicate effectively with internal teams to ensure customer needs are met
– Maintain customer records and keep accurate documentation of interactions

Qualifications:
– High school diploma or equivalent required
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong attention to detail and ability to multitask
– Proficient in Microsoft Office and customer service software
– Ability to work in a fast-paced environment and handle high call volumes

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team and help us provide exceptional customer care to our clients.

Expected salary: $19.75 – 23.64 per hour

Job date: Fri, 14 Jun 2024 05:14:51 GMT