Company: GlaxoSmithKline

Location: Mississauga, ON

Job description: Manager will work under the supervision of the Director of Marketing alongside a high performing team of Product Managers…) Ability to effectively work and contribute in a team-based environment Demonstrated time & project management skills. Ability to embrace…
The content discusses the responsibilities of a Manager who will be working under the supervision of the Director of Marketing alongside a team of Product Managers. It emphasizes the importance of working effectively in a team-based environment and having strong time and project management skills.
Title: Customer Success Manager

Location: Toronto, ON

Salary: $70,000 – $80,000 per year

Job Description:

We are looking for a Customer Success Manager to join our team in Toronto. The ideal candidate will be responsible for managing client relationships and ensuring client satisfaction. This role will involve working closely with customers to understand their needs and provide solutions that meet those needs. The Customer Success Manager will also be responsible for upselling and growing accounts, as well as resolving any customer issues or concerns.

Key responsibilities:

– Build and maintain strong, long-lasting customer relationships
– Collaborate with sales and product teams to ensure customer needs are met
– Upsell and grow customer accounts
– Act as the main point of contact for customer inquiries and concerns
– Resolve any customer issues in a timely and efficient manner
– Provide regular updates to customers on product updates and new features
– Analyze customer feedback and suggest improvements to products or services
– Meet with customers on a regular basis to gather feedback and ensure satisfaction

Qualifications:

– Bachelor’s degree in Business Administration, Marketing, or related field
– 3+ years of experience in customer success or account management
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work independently and prioritize tasks effectively
– Experience working with CRM software (e.g. Salesforce, HubSpot)
– Knowledge of the tech industry is a plus

If you are a customer-focused individual with a passion for building relationships and ensuring customer satisfaction, we want to hear from you! Apply now to join our team as a Customer Success Manager.

Expected salary:

Job date: Fri, 14 Jun 2024 05:08:12 GMT