Company: Grainger

Location: Thornhill, ON

Job description: -5 years business experience with a strong working knowledge of Supply Chain Management, Marketing, Cost Accounting…-marketing strategy, and demand generation fulfillment process Proven ability to drive and demonstrate results financially…
The individual has 5 years of business experience with a strong understanding of Supply Chain Management, Marketing, and Cost Accounting. They have experience in marketing strategy and demand generation fulfillment processes, and have a proven track record of driving financial results.
Customer Experience Manager

We are looking for a Customer Experience Manager to join our team. In this role, you will be responsible for ensuring that our customers have a positive experience when interacting with our company. You will be the main point of contact for customers and will act as an advocate for their needs.

Responsibilities:
– Develop and implement strategies to improve customer satisfaction
– Lead a team of customer service representatives to ensure the highest level of service is provided
– Monitor customer interactions and provide feedback to team members
– Build strong relationships with customers and address any concerns or issues in a timely manner
– Provide regular reports and updates to senior management on customer satisfaction

Qualifications:
– Bachelor’s degree in business or a related field
– 3+ years of experience in customer service or a related field
– Excellent communication and interpersonal skills
– Strong leadership abilities
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously

If you are a passionate and customer-focused individual, we would love to hear from you. Apply now to join our team as a Customer Experience Manager.

Expected salary:

Job date: Wed, 22 May 2024 22:24:53 GMT