Company: GroupM

Location: Toronto, ON

Job description: of marketing materials, including collateral, presentations, and digital content Measure and evaluate the effectiveness… Strong project management skills, with the ability to manage budgets, resources, and timelines Experience with digital marketing…
The content focuses on measuring and evaluating the effectiveness of marketing materials, including collateral, presentations, and digital content. It highlights the importance of strong project management skills for managing budgets, resources, and timelines. Experience with digital marketing is also mentioned as a valuable skill.
Job Description

– Responsible for managing the daily operations of the customer service department
– Oversee a team of customer service representatives and ensure that they are providing excellent service to customers
– Develop and implement processes and procedures to improve efficiency and customer satisfaction
– Monitor and analyze customer feedback and data to identify areas for improvement
– Train and mentor customer service representatives to ensure they have the skills and knowledge to effectively assist customers
– Handle escalated customer issues and provide timely and effective solutions
– Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience
– Stay up to date on industry trends and best practices in customer service
– Prepare reports and presentations on customer service performance for management
– Ensure compliance with company policies and procedures

Qualifications:

– Bachelor’s degree in Business Administration or related field
– Minimum of 5 years of experience in customer service management
– Excellent communication and interpersonal skills
– Strong leadership and team management abilities
– Ability to analyze data and identify trends
– Proficiency in Microsoft Office suite and customer service software
– Knowledge of industry best practices in customer service
– Detail-oriented and able to multitask effectively
– Experience working in a fast-paced environment.

Expected salary:

Job date: Thu, 20 Jun 2024 01:54:22 GMT