Company: IMP Group

Location: Halifax, NS

Job description: . Apply and promote good Project Management practices. Ensure technical work tasks conducted under in-service support contracts… business development opportunities. May be required to periodically assume some or all the duties of the Manager Aeronautical…
This content emphasizes the importance of applying good project management practices in order to ensure the successful completion of technical tasks under in-service support contracts. It also mentions the potential for business development opportunities and the possibility of temporarily taking on the duties of the Manager Aeronautical.
Title: Customer Success Manager – Remote

Location: Remote

Job description:

Our company is looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our clients, ensuring their overall satisfaction with our products and services. Your main goal will be to help customers achieve their desired outcomes by providing exceptional support, guidance, and solutions.

Key responsibilities:

– Build and maintain strong relationships with clients, serving as their main point of contact
– Understand and anticipate customers’ needs and proactively provide solutions
– Onboard new clients and ensure they are set up for success
– Work closely with cross-functional teams to ensure timely and effective resolution of customer issues
– Analyze customer usage data to identify trends and proactively address potential issues
– Conduct regular check-ins with clients to assess their satisfaction and gather feedback
– Collaborate with the sales team to identify and capitalize on growth opportunities within existing accounts
– Meet and exceed customer satisfaction and retention goals

Qualifications:

– Bachelor’s degree in Business Administration or related field
– Proven experience in customer-facing roles, such as customer success manager or account manager
– Strong communication and interpersonal skills
– Ability to quickly understand customer needs and provide tailored solutions
– Proficiency in CRM software and other customer management tools
– Excellent problem-solving and decision-making abilities
– Ability to thrive in a fast-paced, dynamic environment

If you are passionate about building strong customer relationships and helping clients achieve success, we would love to hear from you. Apply now to join our growing team!

Expected salary:

Job date: Thu, 01 Aug 2024 03:53:02 GMT