Company: Telus

Location: Vancouver, BC

Job description: . You will report to the Information Security Manager, playing an integral role in the growth of the information security management…, Cybersecurity, or a related field Experience working with GRC platforms such as OneTrust and AuditBoard, project management tools…
The role involves reporting directly to the Information Security Manager and contributing to the growth of information security management. The ideal candidate should have a background in cybersecurity or a related field and experience with GRC platforms like OneTrust and AuditBoard, as well as project management tools.
Position: Customer Service Representative

Location: Toronto, ON

Job Type: Full-time

Salary: $15.00 to $17.00 per hour

Job Description:

– Answer incoming calls and respond to customer inquiries in a professional and timely manner
– Provide information about products and services, take orders, and resolve customer complaints
– Maintain customer records by updating account information and handling billing inquiries
– Work closely with other departments to ensure customer satisfaction and resolve issues
– Follow up with customers to ensure their needs are met and promote additional products or services
– Handle customer inquiries via email, chat, and social media platforms
– Keep accurate records of conversations with customers and document all actions taken
– Stay up-to-date on product knowledge and company policies
– Meet or exceed customer service goals and targets
– Other duties as assigned

Qualifications:

– High school diploma or equivalent
– Previous customer service experience
– Strong communication and interpersonal skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficient in Microsoft Office and CRM software
– Excellent problem-solving skills
– Ability to work independently and as part of a team
– Bilingual in English and French is an asset

If you are a motivated individual with a passion for providing excellent customer service, we want to hear from you! Apply now to join our team.

Expected salary: $82000 – 124000 per year

Job date: Sat, 12 Apr 2025 07:38:13 GMT