Company: Rogers Communications

Location: Vancouver, BC

Job description: team meeting and provide status reports by project. Budget tracking – Purchase Orders, Invoices, Sponsorship Requests… build process. In depth knowledge of Rogers cable footprint. Ability to manage multiple projects at one time. Project…
The team meeting discussed project status reports, budget tracking including purchase orders, invoices, and sponsorship requests, as well as the build process. The team has in-depth knowledge of Rogers cable footprint and is capable of managing multiple projects at once.
Customer Service Representative

Location: Surrey, BC

Salary: $17-19 per hour

Responsibilities:
– Managing incoming calls and customer service inquiries
– Identifying and assessing customers’ needs to achieve satisfaction
– Building sustainable relationships of trust through open and interactive communication
– Providing accurate, valid, and complete information by using the right methods/tools
– Meet personal/customer service team’s targets and call handling quotas
– Handling customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents

Requirements:
– Proven customer support experience or experience as a client service representative
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– High school diploma or equivalent

Expected salary:

Job date: Wed, 16 Oct 2024 22:01:11 GMT