Company: JRoss Recruiters

Location: Vancouver, BC

Job description: in English, Marketing or Communications, or similar fields Excellent written and verbal communication, with a keen eye…
Excellent written and verbal communication skills are essential, along with attention to detail.
Job Description

We are looking for a motivated and experienced Customer Service Manager to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives to ensure the highest level of customer satisfaction.

Key Responsibilities:
– Oversee day-to-day operations of the customer service department
– Develop and implement strategies to improve customer service processes
– Train, coach, and mentor customer service representatives
– Handle escalated customer inquiries and complaints
– Analyze customer feedback and implement improvements to enhance customer satisfaction
– Monitor and evaluate team performance to ensure goals are met
– Collaborate with other departments to resolve customer issues and enhance customer experience
– Stay up-to-date on industry trends and best practices

Requirements:
– Bachelor’s degree in Business Administration or related field
– Minimum of 5 years of experience in customer service management
– Excellent communication and interpersonal skills
– Strong leadership and team management abilities
– Proficiency in Microsoft Office Suite
– Experience with customer service software and CRM systems

If you are passionate about providing exceptional customer service and leading a team to success, we would love to hear from you. Apply now to join our team and make a positive impact on our customers’ experience.

Expected salary: $50000 – 60000 per year

Job date: Thu, 04 Jul 2024 00:31:08 GMT