Company: Kainos
Location: Toronto, ON
Job description: digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday. You’ll be part… is to create a world-class business development and marketing capability for Kainos, fuelled by a diverse range of highly talented…
Kainos aims to provide digital services to both citizens and Fortune 500 companies, creating a world-class business development and marketing capability fueled by a diverse range of highly talented individuals.
Team Leader – Hospitality
Our client, a luxury hotel in the heart of the city, is seeking a dynamic and experienced Team Leader to join their busy Hospitality team. As a Team Leader, you will be responsible for overseeing a team of service staff to ensure the highest level of customer satisfaction.
Key responsibilities:
– Supervising and coordinating the activities of service staff
– Training, mentoring, and providing ongoing support to team members
– Ensuring that all customer requests and inquiries are handled promptly and professionally
– Monitoring and maintaining the cleanliness and organization of the dining and customer service areas
– Assisting with the development and implementation of operational policies and procedures
– Collaborating with management to assess and address customer satisfaction and service quality issues
– Handling customer complaints and resolving any issues in a timely and effective manner
Requirements:
– Previous experience in a supervisory or team leader role within the hospitality industry
– Strong communication and interpersonal skills
– Proven ability to motivate and lead a team to achieve exceptional customer service
– Excellent problem-solving and decision-making abilities
– A passion for delivering a superior customer experience
– Flexibility to work varying shifts, including evenings, weekends, and holidays
If you have a passion for hospitality and enjoy leading a team in a fast-paced and customer-focused environment, we want to hear from you! Apply now and take your career to the next level.
Expected salary:
Job date: Sun, 21 Jan 2024 02:09:44 GMT
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