Company: LotusFlare

Location: Toronto, ON

Job description: LotusFlare (www.lotusflare.com), an innovation-led Silicon Valley based technology company specializing in digital… roaming providers; coordinating with engineering, marketing and pricing to ensure timely launch of new rates. Manage RFP…
LotusFlare is a technology company based in Silicon Valley that specializes in digital roaming services. They work with engineering, marketing, and pricing teams to launch new rates and manage RFP processes.
Senior Manager, Customer Success

We are looking for a highly skilled and experienced Senior Manager to lead our Customer Success team. In this role, you will be responsible for developing and implementing customer success strategies, managing a team of customer success associates, and ensuring customer satisfaction and retention.

Key responsibilities:
– Develop and implement customer success strategies to increase customer satisfaction and retention
– Manage and mentor a team of customer success associates
– Establish and maintain strong relationships with key customers
– Analyze customer feedback and data to identify trends and areas for improvement
– Collaborate with cross-functional teams to address customer issues and drive customer success initiatives
– Develop and monitor key performance indicators (KPIs) to measure the success of customer success programs

Qualifications:
– Bachelor’s degree in Business Administration, Marketing, or related field
– 5+ years of experience in customer success, account management, or related roles
– Strong leadership and management skills
– Excellent communication and customer relationship management skills
– Proven track record of driving customer success and retention
– Experience with CRM systems and customer success software is a plus

If you are a results-driven leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Join our team and make a significant impact on our customers’ success!

Expected salary:

Job date: Fri, 23 Feb 2024 03:39:03 GMT