Company: Simon Fraser University

Location: Vancouver, BC

Job description: exceptional support to SFU’s diverse community. About the Role The Manager, Strategic IT Client Services, is responsible…, the Manager, Strategic IT Client Services provides team leadership and development. Qualifications Bachelor’s degree…
The Manager, Strategic IT Client Services at SFU provides exceptional support to the university’s diverse community. They are responsible for team leadership and development, and must have a Bachelor’s degree.
Customer Support Representative

Our company is looking for a Customer Support Representative to join our team. The primary responsibility of this role is to provide excellent customer service to our clients, responding to inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:
– Respond to customer inquiries via phone, email, or chat
– Provide information about products and services
– Resolve customer complaints and issues in a timely and professional manner
– Escalate complex issues to the appropriate team member
– Maintain accurate records of customer interactions and transactions
– Assist with general administrative tasks as needed

Qualifications:
– Previous experience in customer service or a related field
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a team environment
– Proficiency with computer systems and software
– High school diploma or equivalent required

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Sat, 09 Nov 2024 04:52:30 GMT