Company: MUFG Investor Services

Location: Halifax, NS

Job description: , including facilitation of workshops and project governance sessions Validate that solutions are fit for purpose to ensure… alongside the Payments Programme Manager to: Elicit, analyse, and document requirements and process flows using industry-led…
This content highlights the role of a Payments Programme Manager in facilitating workshops and project governance sessions to ensure that solutions are fit for purpose. The manager works alongside stakeholders to gather and document requirements and process flows in line with industry standards. The goal is to validate that the solutions meet the needs of the organization and are aligned with the overall goals of the payments programme.
Title: IT Service Desk Analyst

Location: Ottawa, ON

Salary: Competitive

Job Type: Permanent, Full-time

Job Description:

Our client, a reputable IT Solutions company, is looking for an experienced IT Service Desk Analyst to join their team in Ottawa, ON. The successful candidate will be responsible for providing first-level support to end-users on a variety of technical issues and will be the first point of contact for all IT-related inquiries.

Key Responsibilities:

– Respond to and resolve incoming technical support requests via phone, email, or in person
– Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
– Create and maintain user accounts, passwords, and access permissions
– Help with the installation, configuration, and maintenance of software applications
– Identify and escalate complex issues to the appropriate level of support
– Keep accurate records of all support incidents and resolutions
– Provide technical training and guidance to end-users as needed

Requirements:

– 2+ years of experience in a technical support role
– Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts
– Excellent communication and customer service skills
– Ability to work independently and as part of a team
– IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are an asset

If you are a motivated IT professional with a passion for customer service, this could be the perfect opportunity for you. Don’t miss out, apply now!

Expected salary:

Job date: Fri, 17 May 2024 22:52:29 GMT