Company: Ness Digital Engineering

Location: Halifax, NS

Job description: PM with Banking experience Description: To provide full Agile project management support by being knowledgeable in…: Apply and adhere to Agile project management best practices by following the policies, procedures and methodologies established…
The content discusses the importance of a project manager with banking experience in providing full Agile project management support. The project manager should be knowledgeable in Agile project management best practices and adhere to established policies, procedures, and methodologies.
Title: Customer Experience Specialist

Location: Houston, Texas

Salary: $50,000 – $60,000 per year

Company: Confidential

Job Type: Full-time

Position Summary:

We are seeking a Customer Experience Specialist to join our team in Houston, Texas. The ideal candidate will be responsible for providing exceptional customer service and support to clients, ensuring that their needs are met and issues are resolved in a timely manner. The Customer Experience Specialist will work closely with the sales and marketing teams to ensure customer satisfaction and retention.

Key Responsibilities:

– Respond to customer inquiries and resolve issues in a timely and professional manner
– Build and maintain strong relationships with clients to ensure customer satisfaction
– Coordinate with sales and marketing teams to provide clients with relevant information and updates
– Monitor customer feedback and identify areas for improvement
– Assist in developing and implementing customer service procedures and best practices
– Collaborate with internal teams to address customer concerns and implement solutions
– Maintain accurate records of customer interactions and transactions

Qualifications:

– Bachelor’s degree in Business, Marketing, or related field
– 2+ years of experience in customer service or related field
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work independently and as part of a team
– Proficiency in MS Office suite and CRM software
– Bilingual in English and Spanish is a plus

If you are a customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Customer Experience Specialist.

Expected salary:

Job date: Sat, 24 Feb 2024 08:28:42 GMT