Company: Oak Valley Health

Location: Markham, ON

Job description: communications strategies in a variety of areas including media relations, digital marketing, event planning, internal and external… quality and consistency ·Collaborate with digital and design teams (in-house and external suppliers) for special projects…
The content discusses the importance of effective communication strategies in various areas such as media relations, digital marketing, event planning, and internal and external communications. It emphasizes the need for quality and consistency in communications and highlights the importance of collaboration with digital and design teams for special projects.
Customer Service Manager

Job Description

We are searching for a Customer Service Manager to lead our support team. The Customer Service Manager will be responsible for the overall satisfaction and retention of our customers. This role will involve managing a team of customer service representatives, developing and implementing strategies to improve customer satisfaction, and resolving complex customer issues. The ideal candidate will have previous experience in a customer service management role, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment. If you have a passion for delivering exceptional customer service and providing leadership to a team, we would love to hear from you.

Responsibilities:
– Manage and lead a team of customer service representatives
– Develop and implement strategies to improve customer satisfaction and retention
– Handle and resolve complex customer issues
– Monitor and analyze customer service metrics
– Communicate with other departments to ensure customer needs are met
– Train and onboard new team members
– Collaborate with other managers to improve overall customer experience

Requirements:
– Proven experience in a customer service management role
– Strong leadership and communication skills
– Ability to handle and resolve complex customer issues
– Knowledge of CRM systems and customer service software
– Experience in developing and implementing customer service strategies
– Excellent problem-solving skills
– Ability to work in a fast-paced environment
– Bachelor’s degree in business or a related field (preferred)

Expected salary:

Job date: Sun, 11 Feb 2024 23:49:51 GMT