Company: Home Depot

Location: Vancouver, BC

Job description: , provide information on product features and are familiar with related items in order to sell an entire project. Associates… that the customer may need Educate customers about the whole project Using empowerment program when necessary to satisfy…

The content emphasizes the importance of associates being knowledgeable about product features and related items to effectively sell a project. Key points include:

1. Product Knowledge: Associates should be well-informed about the specifics of the products they are selling, including features and benefits.

2. Comprehensive Sales Approach: Selling should involve educating customers about the entire project lifecycle, ensuring they understand not just individual products but how they fit into the overall solution.

3. Customer Empowerment: Utilizing tools or programs that empower associates can enhance customer satisfaction by addressing needs comprehensively.

4. Discerning Customer Needs: Associates should communicate effectively to identify any additional products or services that may enhance the customer’s project.

This approach fosters a well-rounded sales experience, positioning the associate as a knowledgeable resource and enhancing customer satisfaction.

The job description for the Plumbing Sales Associate position at The Home Depot in Vancouver, BC, is as follows:

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, offer information on product features, and are familiar with related items to sell an entire project. Associates in this position greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They focus on customer service and finding and solving customer needs.

Key Responsibilities:

• Ensures Customer Satisfaction:

  • Follow Home Depot’s GET Model of customer service, including Greeting, Engaging, and Thanking the customer.
  • Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
  • Ask open-ended questions about the customer’s projects to determine their needs and level of expertise.
  • Promote services offered, such as Special Services, Tool Rental, Pro Desk, Pro Services, etc., and recommend them.

• Drives Sales:

  • Discuss available options (good, better, best) and suggest related items/services outside of the department that the customer may need.
  • Educate customers about the whole project.
  • Use the empowerment program when necessary to satisfy customers.
  • Execute daily stock maintenance: ensure all products are signed, displayed, and clean.

• Builds Skills and Knowledge:

  • Maintain knowledge of all products in the department and adjacent departments.
  • Proactively seek knowledge on all products and services.

• Maintains Safety and Security:

  • Follow all safety policies and procedures, as well as Loss Prevention policies and procedures.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

• Department Supervisor

Travel Requirements:

• No travel requirements

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evenings and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years of Retail or Trade experience is an asset

Certifications:

• Not applicable

Other Requirements/Assets:

• Not applicable

Compensation:

• The pay range for this position is between $18.50 and $19.50 per hour.

For more details or to apply, please visit the job listing on Careerjet.

Expected salary:

Job date: Sun, 04 May 2025 03:04:34 GMT