Company: Hootsuite

Location: Calgary, AB – Vancouver, BC

Job description: to applicants located in Alberta and British Columbia. In this role, you will report to the Manager, Product Trainer. WHAT YOU’LL… sessions which involves travel to the customer’s office and training in person. ● Project Management: Update the training…

Summary for Applicants in Alberta and British Columbia:

In this role, you will report to the Manager, Product Trainer. Key responsibilities include conducting in-person training sessions at customer offices, which requires travel. You will also manage projects by updating training materials as needed.

The job posting you provided is for a Product Trainer (14-month contract) position at Hootsuite, located in Calgary, AB, and Vancouver, BC. This role involves training customers on Hootsuite and Talkwalker products, collaborating with the Professional Services team to ensure successful product launches, and educating clients on product usage. The position offers flexible work arrangements, including remote or hybrid options, and is open to applicants in Alberta and British Columbia.

Key Responsibilities:

• Understand Customer Needs: Conduct internal discovery sessions with cross-functional teams and client calls to assess business goals, identify knowledge gaps, and set training expectations.

• Training Logistics: Schedule and prepare for training sessions across various time zones, review customer accounts, and develop presentation materials.

• Content Development: Assist in creating and maintaining training materials, including agendas and templates.

• Webinar Training: Design and deliver engaging live webinar sessions on Hootsuite products, ensuring clarity and addressing participant questions.

• Onsite Training: Provide in-person training sessions, typically half-day, at customer locations.

• Project Management: Update training components within project plans, documenting tasks completed and training progress.

• Customer Satisfaction: Aim to meet or exceed quarterly individual Customer Satisfaction (CSAT) targets by delivering customized and effective training sessions.

• Additional Duties: Adapt to other responsibilities as required.

Qualifications:

• Experience in delivering training, preferably within the tech or SaaS industry.

• Strong presentation skills, both in-person and virtual.

• Ability to simplify technical concepts for diverse audiences.

• Proficiency in setting and managing customer expectations, with effective problem-solving abilities.

• Quick to learn and apply new skills, technologies, and processes.

• Customer-focused with a proactive approach to meeting client needs.

• Excellent communication skills, both written and verbal.

• Strong organizational and project management capabilities.

• Effective problem-solving skills, addressing root causes of issues.

Personal Attributes:

• Tenacious: Driven to succeed and motivated by the success of customers and colleagues.

• Curious: Committed to continuous learning and improvement.

• Conscientious: Reliable, with a strong sense of integrity and responsibility.

• Humble: Leads with empathy, respecting and learning from others’ perspectives.

For more details and to apply, please visit the job posting on Careerjet.

Expected salary:

Job date: Sat, 03 May 2025 22:07:59 GMT