Company: VERB Interactive

Location: Halifax, NS

Expected salary:

Job date: Thu, 29 Aug 2024 22:52:11 GMT

Job description: VERB is a digital marketing and technology agency located in downtown Halifax, Nova Scotia. Our global clients… Manager provides clients and colleagues with a proactive, strategic, measurable, and organized approach to holistic marketing…
VERB is a digital marketing and technology agency based in Halifax, Nova Scotia, offering services to global clients. Their Manager ensures a proactive, strategic, measurable, and organized approach to holistic marketing for both clients and colleagues.
Job Description

Title: Customer Experience Associate

Location: Ottawa, ON

Salary: $18.50 – $20.50 per hour

We are currently seeking a Customer Experience Associate to join our team in Ottawa. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, handling inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Assist customers with product information, orders, and returns
– Process payments and refunds accurately
– Troubleshoot and resolve customer issues
– Maintain customer records and update information as needed

Requirements:
– High school diploma or equivalent
– Previous customer service experience is an asset
– Strong communication and interpersonal skills
– Ability to problem solve and multitask
– Proficient in Microsoft Office suite
– Must be able to work independently and as part of a team

If you are a motivated and customer-focused individual, we would love to hear from you. Apply now to join our dynamic team and start making a difference in our customers’ experiences.