Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Thu, 24 Jul 2025 07:26:23 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The text discusses various aspects of customer interaction and service management under the MCI brand, which includes:

• Collections: Managing outstanding debts and receivables.
• Customer Experience Provider (CXP): Enhancing customer engagement and relationships.
• Customer Service: Delivering support to customers through various channels.
• Digital Experience Provider (DXP): Focusing on digital platforms for improved customer interactions.
• Account Receivables: Overseeing the process of collecting payment for services rendered.

The MCI brands involved are:

• MCI BPO: Business Process Outsourcing services.
• MCI BPOaaS: BPO as a Service model.
• MarketForce: Likely related to market intelligence and consumer insights.
• GravisApps and Gravis Marketing: Technology and marketing services respectively.
• MarchEast: Possibly a specialized service provider.
• Mass Markets: Focused on high-volume customer interactions.
• MCI Federal: Serving government-related contracts and services.

Overall, the content outlines MCI’s strengths in customer service and digital experiences across its various brands.

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