Company: Sandman Hotel Group

Location: Vancouver, BC

Job description: yourself in various departments, from front office and housekeeping to sales and marketing. Develop a holistic perspective…
Front Office: The front office team should focus on providing excellent customer service, ensuring smooth check-in and check-out processes, and addressing any guest concerns promptly.

Housekeeping: The housekeeping team should prioritize cleanliness and maintaining high standards of hygiene in guest rooms and public areas.

Sales and Marketing: The sales and marketing team should work on promoting the hotel’s unique selling points and attracting new customers through various channels such as social media, online travel agencies, and partnerships with local businesses.

Overall, it is important for all departments to work together cohesively to ensure a positive guest experience and drive business growth for the hotel. Collaboration between departments is key to delivering exceptional service and achieving organizational goals.
Customer Support Specialist

Our company is seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. The successful candidate will possess excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Identify and assess customer needs to achieve satisfaction
– Resolve customer issues and provide appropriate solutions
– Maintain accurate records of customer interactions and transactions
– Collaborate with other team members to ensure customer satisfaction
– Stay up-to-date on product information and company policies
– Provide feedback to management on customer concerns and trends

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficient in Microsoft Office and CRM software
– Ability to multitask and prioritize tasks effectively

If you are looking to join a dynamic team and make a positive impact on our customers, we encourage you to apply for this position.

Expected salary:

Job date: Sun, 17 Mar 2024 05:01:00 GMT