Company: Scotiabank

Location: Toronto, ON

Job description: culture. Assistant Manager, Securities Clearing – Toronto, On Global Banking and Markets Global Banking and Markets (GBM… across industries! We work together to drive ambition for every future! Purpose: The Assistant Manager plays a key role in the…
The Assistant Manager, Securities Clearing position is within Global Banking and Markets and plays a key role in driving ambition and growth across industries. The team works together to achieve success and drive innovation for the future. This position is based in Toronto, Ontario.
Title: Customer Service Representative

Location: Toronto, ON

Job Type: Full-time, Permanent

Company: Confidential

Job Description:

We are looking for a friendly and outgoing Customer Service Representative to join our team in Toronto. The ideal candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

– Manage inbound and outbound customer calls in a timely manner
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Keep records of customer interactions, transactions, comments, and complaints
– Ensure customer satisfaction and provide professional customer support
– Follow communication procedures, guidelines, and policies
– Handle customer inquiries and troubleshoot problems with patience and empathy
– Provide feedback on the efficiency of the customer service process
– Build excellent knowledge of products and services offered

Requirements:

– Proven customer support experience or experience as a client service representative
– Strong phone contact handling skills and active listening
– Proficiency in Microsoft Office Suite
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– High school diploma or equivalent

If you are a dedicated and motivated individual who enjoys working in a team environment and is passionate about providing excellent customer service, we want to hear from you. Apply now to join our dynamic team in Toronto!

Expected salary:

Job date: Sat, 09 Mar 2024 23:31:03 GMT