Company: Scotiabank

Location: Red Lake, ON

Job description: Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills…, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…
Seeking a candidate with experience in conducting sales, proactive marketing calls, and providing financial advice, as well as strong technical skills and previous banking experience. The candidate should be able to promote and demonstrate the use of digital and self-service banking options.
Title: Customer Service Team Leader

Location: Toronto, Ontario

Company: Lush Beauty

Job Type: Full-time

Salary: Competitive

Lush Beauty is seeking a Customer Service Team Leader to join our growing team. The ideal candidate will be responsible for leading and supervising a team of customer service representatives, ensuring high levels of customer satisfaction and providing support to the customer service manager.

Key Responsibilities:
– Lead and motivate a team of customer service representatives to achieve and exceed performance targets
– Monitor and evaluate customer service interactions to ensure quality and effectiveness
– Provide regular coaching and feedback to team members to improve performance
– Assist with customer inquiries and complex cases as and when required
– Contribute to the development and implementation of customer service policies and procedures
– Assist in the recruitment and training of new customer service team members
– Handle escalated customer issues and complaints in a professional and timely manner
– Collaborate with other departments to improve overall customer experience
– Maintain accurate records of customer interactions and transactions
– Identify and recommend process improvements to enhance customer service operations

Skills and Qualifications:
– Proven experience in a customer service or call center environment
– Previous experience in a leadership or supervisory role
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Ability to work effectively under pressure and meet deadlines
– Proficient in Microsoft Office and CRM software
– Bachelor’s degree in Business Administration or related field (preferred)

If you are passionate about delivering exceptional customer service and have the leadership skills to motivate and guide a team, we would love to hear from you. Apply now to join our dynamic and innovative company.

Expected salary:

Job date: Fri, 02 Feb 2024 05:54:12 GMT