Company: Seaspan

Location: North Vancouver, BC

Job description: Analysis (LSA) functions related to LSA Planning and Execution in support of the vessel project manager. The Engineering… Specialist I, ILS is responsible for developing and delivering tasks to supply the vessel internal customer, who is the Project…
The Engineering Specialist I, ILS is responsible for providing support related to LSA Planning and Execution for the vessel project manager. They are tasked with developing and delivering tasks to supply the vessel internal customer, who is the Project Manager.
Job Description

Customer Success Manager

Our client is a rapidly growing software company looking for a Customer Success Manager to join their team. As a Customer Success Manager, you will be responsible for maintaining a positive relationship with clients, ensuring their satisfaction with the company’s products and services, and identifying opportunities for upselling and cross-selling.

Responsibilities:
– Build and maintain strong relationships with clients, acting as their main point of contact
– Understand clients’ needs and objectives to provide tailored solutions
– Conduct regular check-ins and follow-ups with clients to ensure satisfaction
– Collaborate with internal teams to resolve client issues and provide timely solutions
– Identify opportunities for upselling and cross-selling to increase revenue
– Gather client feedback and communicate it to the product development team
– Monitor and report on key metrics, such as client satisfaction and retention rates

Qualifications:
– Bachelor’s degree in Business, Marketing, or a related field
– 3+ years of experience in a customer-facing role
– Strong communication and interpersonal skills
– Ability to build and maintain strong client relationships
– Excellent problem-solving skills
– Experience working in the software industry is a plus

If you are a proactive and customer-focused individual looking to join a fast-paced and dynamic team, this could be the perfect opportunity for you. Apply now to join our client’s growing team as a Customer Success Manager.

Expected salary: $72000 – 88000 per year

Job date: Fri, 05 Apr 2024 02:59:49 GMT