Company: Scotiabank

Location: Oxford, NS

Expected salary:

Job date: Thu, 01 May 2025 04:40:49 GMT

Job description: schedule Have experience with conducting simple sales, proactive marketing calls and providing financial advice… Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience…

The content outlines qualifications for a position involving sales and marketing in a banking context. It highlights experience in conducting sales and proactive marketing calls, providing financial advice, and possessing strong technical skills to promote digital and self-service banking options. Previous banking experience is also noted as a requirement.

The job description for the Senior Customer Experience Associate position at Scotiabank in Oxford, Nova Scotia, is as follows:

Position Title: Senior Customer Experience Associate

Location: Oxford, Nova Scotia

Employment Type: Permanent, Full-time (30 hours per week)

Requisition ID: 224219

Role Overview:
As a Senior Customer Experience Associate, you will be the face, character, and heart of our branch, dedicated to helping customers achieve their financial goals. Your primary focus will be to provide exceptional service throughout the customer’s journey by:

• Lobby Leadership: Ensure customers are appropriately triaged and assisted upon entry.
• Sales Contribution: Identify and fulfill simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
• Relationship Building: Nurture rich, long-standing relationships with customers.
• Technology Expertise: Introduce clients to our mobile banking applications and assist them in managing their banking needs.

Key Responsibilities:

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complex concepts in a simple manner.
• Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment.
• Show eagerness to learn and determination to succeed.

Qualifications:

• Strong customer service skills.
• Ability to assist in a professional, friendly, and efficient manner.
• Availability to work a flexible schedule.
• Experience with conducting simple sales, proactive marketing calls, and providing financial advice.
• Strong technical skills, with the ability to promote and demonstrate the use of digital/self-service banking options.
• Previous banking experience is a strong asset.

Benefits:

• Opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Commitment to making a difference in our communities—for you and our customers.
• Recognition and rewards for high performance, supported by leadership through meaningful development conversations and internal training.
• Competitive compensation and benefits package.

For more details and to apply, please visit the job posting on Careerjet.