Company: Royal Bank of Canada

Location: Vancouver, BC

Job description: of escalation and resolution for incidents and project related issues. Provide guidance, coaching, and mentoring within the team… is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager…
The content discusses the importance of addressing incidents and project-related issues in a timely manner through escalation and resolution processes. It also emphasizes the need for guidance, coaching, and mentoring within the team to improve overall performance. Additionally, the company is committed to supporting flexible work arrangements, with specific details to be negotiated with the hiring manager.
The job description listed on the website is for a Customer Service Representative position. The responsibilities include:

– Managing large amounts of incoming calls and emails
– Identifying and assessing customers’ needs to achieve satisfaction
– Building sustainable relationships and trust with customer accounts
– Handling customer complaints, provide appropriate solutions, and alternatives within time limits
– Following communication scripts when handling different topics
– Keeping records of customer interactions, transactions, comments, and complaints
– Communicating and coordinating with colleagues as necessary
– Providing accurate, valid, and complete information by using the right methods and tools
– Ensuring timely feedback to customers
– Resolving customer complaints in a timely and professional manner
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Expected salary:

Job date: Thu, 21 Nov 2024 08:23:29 GMT