Company: Shoppers Drug Mart

Location: Vancouver, BC

Expected salary:

Job date: Fri, 16 Aug 2024 23:56:47 GMT

Job description: behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the…
The content discusses the utilization of eClienteling to enhance customer service by promoting products through marketing strategies and encouraging customers to use them. It highlights how using eClienteling can help provide superior customer service and better meet the needs of clients.
Job description:

Position: Call Center Representative

Location: Markham, ON

We are currently seeking a friendly and professional Call Center Representative to join our team. The successful candidate will be responsible for answering incoming calls, providing product information, and resolving customer inquiries. The ideal candidate will have excellent communication skills, a positive attitude, and be able to work in a fast-paced environment.

Responsibilities:
– Answer incoming calls from customers and provide product information
– Resolve customer inquiries and complaints in a professional manner
– Maintain accurate records of customer interactions and transactions
– Follow up with customers to ensure their issues have been resolved
– Meet and exceed daily call quotas

Requirements:
– High school diploma or equivalent
– Previous customer service or call center experience preferred
– Excellent communication skills, both verbal and written
– Ability to multitask and work in a fast-paced environment
– Strong problem-solving skills
– Proficiency with Microsoft Office Suite

If you are a team player with a positive attitude and excellent communication skills, we want to hear from you. Apply now to join our dynamic team!