Company: Microsoft

Location: Vancouver, BC

Job description: and keep their trust. Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers… Manager role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect…
The Service Manager will act as a Chief Operating Officer for our customers, ensuring alignment with their needs while coordinating with the broader Microsoft team. As your goals change, we will facilitate connections to support your evolving interests.

The Support Escalation Manager position at Microsoft in Vancouver, BC, offers a salary of $121,800 per year for a full-time, permanent role.

Key Responsibilities:

• Customer Resolution: Serve as the primary contact for escalated customer and partner issues, ensuring prompt and effective resolution.

• Relationship Management: Develop and maintain strong relationships with internal and external teams to enhance the customer support experience.

• Strategic Initiatives: Participate in projects aimed at improving resolution times, customer satisfaction, and overall support experience.

• Mentorship: Provide guidance and mentorship to other members of the Support Escalation Management team.

• Trend Analysis: Identify and analyze trends from internal postmortems to implement strategies that prevent future issues.

Qualifications:

• Proven experience in managing escalated customer support issues.

• Strong interpersonal and communication skills.

• Ability to collaborate effectively with cross-functional teams.

• Experience in strategic project participation and implementation.

• Mentorship and leadership capabilities.

This role offers the flexibility to work up to 100% from home, aligning with Microsoft’s commitment to a diverse and inclusive work environment.

Expected salary: $121800 per year

Job date: Sun, 11 May 2025 04:37:28 GMT