Tag: BCBA

Company:

Location: Orlando, FL

Expected salary: $88000 – 98000 per year

Job date: Fri, 27 Jun 2025 22:29:49 GMT

Job description:

Job Title: Customer Support Specialist

Job Description:

We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you will play a pivotal part in delivering exceptional customer service by addressing training-related questions and concerns from our clients. Your ability to communicate effectively and empathetically will help guide customers through their inquiries, ensuring they receive the support they need to succeed.

In addition to direct customer assistance, you will also support our sales and marketing efforts by providing valuable insights and feedback from customer interactions. This collaboration will help drive our marketing initiatives and enhance the overall customer experience.

Key Responsibilities:

• Provide outstanding customer service through various channels (phone, email, chat) by addressing training-related questions and concerns.
• Collaborate with the sales and marketing teams to share customer feedback and insights, contributing to strategic initiatives.
• Assist in creating and improving training materials and resources based on customer needs.
• Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
• Identify trends in customer inquiries and suggest solutions to improve processes and enhance customer satisfaction.
• Foster a positive relationship with customers, ensuring they feel valued and supported.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience in customer service or support roles, preferably in a training or educational environment.
• Strong problem-solving skills with the ability to think critically and adapt to changing situations.
• Familiarity with sales and marketing concepts is a plus.
• Proficiency in using customer support software and CRM systems.

Join us in making a difference in our customers’ journeys through exceptional service and proactive support!

Company:

Location: Orlando, FL

Expected salary: $88000 – 98000 per year

Job date: Mon, 26 May 2025 22:00:23 GMT

Job description:

Job Title: Customer Service and Training Support Specialist

Job Description:

We are seeking a dedicated and motivated Customer Service and Training Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while addressing their training-related questions and concerns. Your ability to communicate effectively and empathize with customers will play a crucial role in enhancing their experience.

Key Responsibilities:

• Deliver outstanding customer service by promptly addressing inquiries and resolving issues related to training programs.
• Develop a deep understanding of our training offerings to effectively support customers and answer their questions.
• Collaborate with the sales and marketing teams to align customer needs with promotional strategies and materials.
• Assist in the development and delivery of training materials to ensure clarity and effectiveness.
• Gather customer feedback and insights to identify areas for improvement in training and service delivery.
• Participate in marketing efforts by promoting training programs and initiatives through various channels.

Qualifications:

• Strong communication and interpersonal skills.
• Proven experience in customer service or a related field.
• Familiarity with training and educational programs is a plus.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in using customer relationship management (CRM) software and other relevant tools.

Join us in providing top-notch support to our customers while contributing to our sales and marketing successes!