Company: Jeremiah’s Italian Ice
Location: Orlando, FL
Expected salary:
Job date: Sun, 01 Jun 2025 04:36:06 GMT
Job description:
Job Title: Operations Manager
Job Description:
As the Operations Manager, you will play a pivotal role in overseeing and enhancing the overall performance of our company-operated stores. Your responsibilities will include ensuring exceptional capability across various operational aspects, including financial performance, facility condition, guest experience, off-premise sales, and local store marketing initiatives.
Key Responsibilities:
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Financial Performance: Monitor and analyze financial metrics, implementing strategies to improve profitability and reduce costs.
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Facility Condition: Ensure that all locations maintain high standards of cleanliness, safety, and maintenance, contributing to a welcoming environment for guests.
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Guest Experience: Champion a customer-focused culture, consistently seeking ways to enhance guest satisfaction and ensure a seamless experience across all locations.
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Off-Premise Sales: Develop and implement effective off-premise sales strategies to expand market reach and drive additional revenue streams.
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Local Store Marketing: Collaborate with the Marketing team to create and execute local marketing campaigns that resonate with the community and drive store traffic.
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Operational Procedures: Develop, implement, and refine operational procedures to optimize store efficiency and productivity.
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Collaboration: Work closely with internal departments, including Training and Marketing, to align strategies and support operational goals.
Qualifications:
- Proven experience in retail or operations management, preferably in a multi-store environment.
- Strong analytical skills with a focus on financial metrics and performance improvement.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Strong leadership and interpersonal skills to motivate and guide teams.
- Familiarity with local store marketing strategies and off-premise sales techniques.
Join us in shaping the future of our stores by delivering outstanding performance and experiences that delight our guests and elevate our brand. Your expertise and leadership will be crucial as we continue to grow and adapt in a competitive landscape.